Contact

Our partner company AAS Aviation & Airport Services GmbH assists wheelchair users, injured people, the elderly, lone adults travelling with children below two years of age as well as deaf, blind, and mentally handicapped people. This enables us to offer these people a flight that is as uncomplicated as possible.

• Terminal 1, Level E1, Check-in hall (public area)
• Terminal 1, Level E1, Market Place (security area)
• Terminal 2, Level E0, Check-in area (public area)

Accessible travel

If you have lost something on the plane or your baggage is damaged, please contact your airline's baggage tracing service.

• Terminal 1: Level E0, Baggage Claim
• Terminal 2: Level E0, Baggage Claim

The German Federal Police is responsible for border protection and aviation security at the airport.

You will find the Federal Police at the joint service points of the Federal Police, the State Police and Customs.

• Terminal 1, check-in hall, gallery, level E2
  
• Terminal 2, check-in area, level E0

Further information on the duties of the Federal Police can be found on their website.

The Brandenburg state police is responsible for security in all public areas as well as the areas around the airport.

You will find the Brandenburg State Police at the joint service points of the Federal Police, the State Police and Customs.

• Terminal 1, check-in hall, gallery, level E2
  
• Terminal 2, check-in area, level E0

Further information on the duties of the state police can be found on their website.

Customs administration monitors cross-border transportation of goods and levies customs duties or tax payments. Upon arrival, all goods that are subject to registration must be registered with Customs.

You will find Customs at the joint service points of the Federal Police, the State Police and Customs.

• Terminal 1, check-in hall, gallery, level E2
  
• Terminal 1, Gate area A, Level E1
• Terminal 2, check-in area, level E0

If you would like to inform yourself in advance about various customs regulations regarding your baggage, you can check at the customs check.

You can hand in items that were found or pick up lost items from here, provided they were handed in at the airport.

• Terminal 1: Level U1 (public area)

Tips for trips through Berlin and Brandenburg can be obtained from the Berlin-Brandenburg tourist information office.

• Terminal 1: Level E0 (public area)