Information at the airport
Information at the airport

Contact

Do you have any questions or require any help?

Information panel in Terminal T1

Airport information

The airport information counters are the central points of contact for all types of questions.

You can find the Airport information in every terminal:

  • Terminal 1: Level E0 (public area)
  • Terminal 1: Level E1 (public and security area)
  • Terminal 1: Level E2 (security area)
  • Terminal 2: Level E0 (public area)
  • Terminal 5: Level E0 (public area)
Information panel in Terminal T1

Airport information

The airport information counters are the central points of contact for all types of questions.

Terminal 1

Terminal 2

At a glance

At BER, many partners work together to ensure you have a pleasant stay.

Our partner company AAS Aviation & Airport Services GmbH assists wheelchair users, injured people, the elderly, lone adults travelling with children below two years of age as well as deaf, blind, and mentally handicapped people. This enables us to offer these people a flight that is as uncomplicated as possible.

Accessible travel

The German Federal Police is responsible for border protection and aviation security at the airport. It is responsible for passport control, passenger and hand baggage screening as well as hold baggage screening.

You will find the Federal Police at the joint service points of the Federal Police, the State Police and Customs.

  • Terminal 1, check-in hall, gallery, level E2
  • Terminal 2, check-in area, level E0

Further information on the duties of the Federal Police can be found on their website.

The Brandenburg state police is responsible for security in all public areas as well as the areas around the airport.

You will find the Brandenburg State Police at the joint service points of the Federal Police, the State Police and Customs.

  • Terminal 1, check-in hall, gallery, level E2
  • Terminal 2, check-in area, level E0

Further information on the duties of the state police can be found on their website.

Customs administration monitors cross-border transportation of goods and levies customs duties or tax payments. Upon arrival, all goods that are subject to registration must be registered with Customs.

You will find Customs at the joint service points of the Federal Police, the State Police and Customs.

  • Terminal 1, check-in hall, gallery, level E2
  • Terminal 2, check-in area, level E0

If you would like to inform yourself in advance about various customs regulations regarding your baggage, you can check at the customs check.

You can hand in items that were found or pick up lost items from here, provided they were handed in at the airport.

  • Terminal 1: Level U1 (public area)

Tips for trips through Berlin and Brandenburg can be obtained from the Berlin-Brandenburg tourist information office.

  • Terminal 1: Level E0 (public area)
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Partners in ­Terminal 1

Your contact persons

At terminal 5

Partners in ­Terminal 2

Criticism and compliments

Your opinion

To optimize our service at BER, we look forward to your experiences, suggestions for improvement and your praise.

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