At BER, many partners work together to ensure you have a pleasant stay.
Our partner company AAS Aviation & Airport Services GmbH assists wheelchair users, injured people, the elderly, lone adults travelling with children below two years of age as well as deaf, blind, and mentally handicapped people. This enables us to offer these people a flight that is as uncomplicated as possible.
The German Federal Police is responsible for border protection and aviation security at the airport. It is responsible for passport control, passenger and hand baggage screening as well as hold baggage screening.
You will find the Federal Police at the joint service points of the Federal Police, the State Police and Customs.
Further information on the duties of the Federal Police can be found on their website.
The Brandenburg state police is responsible for security in all public areas as well as the areas around the airport.
You will find the Brandenburg State Police at the joint service points of the Federal Police, the State Police and Customs.
Further information on the duties of the state police can be found on their website.
Customs administration monitors cross-border transportation of goods and levies customs duties or tax payments. Upon arrival, all goods that are subject to registration must be registered with Customs.
You will find Customs at the joint service points of the Federal Police, the State Police and Customs.
If you would like to inform yourself in advance about various customs regulations regarding your baggage, you can check at the customs check.
You can hand in items that were found or pick up lost items from here, provided they were handed in at the airport.
Tips for trips through Berlin and Brandenburg can be obtained from the Berlin-Brandenburg tourist information office.
Airport information
Contacts and answers
Contact
We are happy to help
FAQs
Questions & answers
Where to park?
Parking near the terminals
Transport connection
Travel with public transport
Security control
Tips for a laid-back control
Flight irregularities
Delay or cancellation
Baggage policy
Hand luggage and baggage
Problems with baggage
Baggage tracing and damage
Lost item?
Your contacts for lost items
Terminal opening hours
Staying at the airport overnight
Smoking at BER
Designated smoking areas
What can we do for you?
Here you will find contacts and answers to your questions.