Man standing on the discover deck and taking a picture

Discover online

Get inspired

Be there, even from afar

Even if you are not on site, we would like to invite you to discover BER - whether on a 360-degree tour of Terminal 1 or on our social media channels.

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You can stay in touch with us via our social media channels. We offer you exciting insights into everyday airport life and inspiration for your next trip.

BER News

Virtual tour through BER

Get to know Terminal 1 before your first flight or visit. We will take you on a tour of the 360,000 square meter building.

BER virtual tour

Airport information

Contacts and answers

Contact

We are happy to help

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Airport Information 8am to 8pm

+49 30 609160910

Twitter Service

@berlinairport

Criticism and compliments

We value your opinion

Other contacts (Corporate)

Find the right contact
FAQs

Questions & answers

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Where to park?

Parking near the terminals

Transport connection

Travel with public transport

Security control

Tips for a laid-back control

Flight irregularities

Delay or cancellation

Baggage policy

Hand luggage and baggage

Problems with baggage

Baggage tracing and damage

Lost item?

Your contacts for lost items

Terminal opening hours

Staying at the airport overnight

Smoking at BER

Designated smoking areas

What can we do for you?

Here you will find contacts and answers to your questions.

Contact us:

+49 30 6091 6091 0

Hotline (daily 8 a.m. to 8 p.m.)
@berlinairport

Service and info via Twitter
Customer service

Criticism and compliments
Other contact persons (Corporate)

Find the right contact
Press contacts

Media enquiries, press releases