Helpful tips curated for you
For some people, flying can be a worrying experience requiring a lot of work. That’s why we’ve decided to put all this information together to help you. We will expand on this over the coming months.
How can you request the Mobility Service and what services are available?
How do I get through the controls as quickly as possible? Where is each lounge located? Where can I sleep?
What services are available at the airport for unaccompanied children? Where are the play areas for children?
Can your pet travel with you? What must be taken into account?
What must be taken into account at the airport? How do you best get around the airport?
What special aspects must be considered as a transfer passenger? How do I get from Terminal T1 to Terminal T2? And how do I get from Terminal T5 to T1?
Digital airport information
Here you will find help if something goes wrong on your journey.
Questions & answers
Measures and restrictions
Delay or cancellation
Hand luggage and baggage
Problems with baggage
Baggage tracing and damage
Your contacts for lost items
Tips for a laid-back control
Transferring at BER
Terminal opening hours
Staying at the airport overnight
Travel with public transport
Where to park?
Parking near the terminals
Around the clock
Airport Information (24/7)
+49 30 609160910
Criticism and compliments
We value your opinion
On site, your central contact points are our airport information in our terminals.
You don't know what to do?
Here you will find support if things don't go as planned on your trip.