We provide you with individual support and the highest level of comfort. We take care of any concerns and formalities for you and make your stay as relaxed as possible, far away from the public terminal areas.
Airport information
Contacts and answers
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Contact
We are happy to help
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FAQs
Questions & answers
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Where to park?
Parking near the terminals
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Transport connection
Travel with public transport
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Security control
Tips for a laid-back control
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Flight irregularities
Delay or cancellation
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Baggage policy
Hand luggage and baggage
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Problems with baggage
Baggage tracing and damage
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Lost item?
Your contacts for lost items
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Terminal opening hours
Staying at the airport overnight
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Smoking at BER
Designated smoking areas
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What can we do for you?
Here you will find contacts and answers to your questions.
Contact us:
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Hotline (daily 8 a.m. to 8 p.m.) -
Service and info via Twitter -
Criticism and compliments -
Find the right contact -
Media enquiries, press releases
