Accessibility Information
Status as of 28.06.2025
Information on accessibility in simple language can be found here.
Flughafen Berlin Brandenburg GmbH (FBB) is committed to ensuring digital accessibility for people with disabilities and to implementing the requirements of the Accessibility Strengthening Act (BFSG), BITV 2.0, and other technical standards of WCAG/W3C. We continuously improve usability for everyone and apply the relevant accessibility standards.
The following information on digital accessibility applies to the following FBB applications:
- Traveler website: https://ber.berlin-airport.de
- Free Wi-Fi portal: wifi-login.berlin-airport.de
- Website for passengers at the terminal: onsite.berlin-airport.de
- BER App version 3.14
We strive to make our website and mobile application (BER App) accessible.
This accessibility information was created on 13.06.2025 and last reviewed and updated on 28.06.2025.
The review of digital accessibility was conducted by FBB through a self-assessment and verified by an external audit by the companies Materna and Digitas.
How accessible is the service?
This website / mobile application is partially accessible.
- Only partially meets the requirements of BITV 2.0.
- Only partially meets the technical standards of WCAG 2.0 (currently applicable standard).
- Partially meets the technical standards of WCAG 3.0.
- Only partially meets the requirements of the BFSG.
Efforts to support accessibility
FBB takes the following measures to ensure and improve accessibility:
- Accessibility is integrated into our procurement practices.
- There are clear goals and responsibilities within the company for implementing accessibility requirements.
- Formal methods for quality assurance of accessibility exist within the company.
- We involve people with disabilities in our user testing processes.
Status of compliance with the requirements
This website and app are not compliant with the harmonized European Standard (EN) 301 549 (in its current version). The [incompatibilities and/or exceptions] are listed below.
Incompatibility with the BFSG
Despite our efforts, some issues may occur when using the website and app. This is a description of the non-accessible content. Please contact us if you identify any non-accessible content not listed here.
The main deficiencies are:
- Partially incorrect/missing alternative texts for images and controls, partially incorrect or missing control elements for screen readers and assistive technology
- Navigation (technical structure is faulty)
- Flight search (technical markup for use with assistive tools is partially missing)
- Flight search results (technical markup for use with assistive tools is partially missing)
- Partially incorrect or missing structuring, partially incorrect semantics of POI (Point of Interest)
- News (technical structure is faulty)
- Partially insufficient use of contrasts
- PDF document(s) faulty or not accessible
- Proper names composed of multiple languages cannot be explicitly marked in the foreign languages
A revision of the traveler website (https://ber.berlin-airport.de) and its subpages is currently planned or underway. This is expected to be completed by the end of 2025. The aim is to address the deficiencies during this revision. After the revision, a reassessment of the pages will take place.
Compatibility with browsers and assistive technologies
This website is designed to be compatible with the following browsers:
- All common browsers in the current version and at least their previous version
This website is designed to be compatible with the following assistive technologies:
- JAWS screen reader
- Browser reading functions
- Keyboards
Technologies
The accessibility of this website depends on the following technologies to function:
- HTML
- WAI_ARIA
- CSS
- JavaScript
Evaluation methods
The State Office for Social Affairs and Supply of the State of Brandenburg evaluated the accessibility of this website in the 4th quarter of 2023 using the following method: External evaluation: The website was evaluated by an external body not involved in the design and development process.
Feedback and contact details
We welcome your feedback on the accessibility of this website. Please contact us in one of the following ways:
Email: customerservice@berlin-airport.de
We will respond to you within four weeks.
Contact the State Commissioner for Digital Accessibility (Enforcement Procedure)
If your contact with FBB was unsuccessful, you did not receive a response within one month, or the response was unsatisfactory, you can contact the State Office for Social Affairs and Supply of the State of Brandenburg and initiate an enforcement procedure.
Please always contact us first.
Further information on the enforcement procedure and the State Office for Social Affairs and Supply of the State of Brandenburg
Landesamt für Soziales und Versorgung
Dezernat 42 - Überwachungsstelle
Postfach 10 01 23
03001 Cottbus
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