If you have any questions or complaints about the FBB noise protection program or in relation to flight movements and aircraft noise, you have the option of contacting us using the contact forms provided. Depending on the contact form, you will be asked to provide different data so that we can process your inquiry or complaint in a meaningful way. Title, name, valid email address, postal address, property address and description of the issue are required in order to be able to send corresponding messages to us. If necessary, you also have the option of voluntarily providing further data, which are marked accordingly. The legal basis for data processing within the framework of aircraft noise information or complaints is provided by Article 6 Paragraph 1 Sentence 1 lit. a) of the GDPR and is based on your voluntarily given consent. Once we have answered aircraft noise inquiries or received applications, questions and complaints about the noise protection program, data processing is based on Article 6 Paragraph 1 Sentence 1 lit. f) of the GDPR and is performed in our legitimate interest in being able to process your request and document our answers.
Your messages are generally processed within the company and, if necessary, made available to different areas of the company for processing. Those processing a message may have to forward your request to a third party for an answer or inspection. In particular, this may include German air traffic control, airlines or, within the framework of the noise protection program, service providers for processing the respective noise protection application (e.g. engineering offices for the technical claim assessment). Forwarding to third parties for checking and answering your request/complaint is based on legitimate interest according to Article 6 Paragraph 1 Sentence 1 lit. f) of the GDPR.
The personal data we collect will only be processed for the purpose of processing your request.
Your data will generally be stored for five years after processing has been completed for the purposes of documentation, traceability and, if necessary, renewed contact or further answers, unless a longer storage period is to be applied in accordance with statutory provisions. This can be the case, in particular, with noise protection applications. In principle, the data are required for as long as they are required to prove the fulfilment of claims or compliance with obligations and insofar as there are statutory retention requirements. Accordingly, we will delete personal data relating to noise protection application documents for which, after examination, there is no entitlement to noise protection measures after 6 years, incomplete applications and completed application processing after 10 years from the end of processing, but no earlier than 5 years after Berlin Brandenburg Airport went into operation, in order to comply with the retention regulations, the obligation to provide evidence of planning approval and the statute of limitations.
We use the contractor USU Software GmbH, 71696 Möglingen for system maintenance and troubleshooting in accordance with Art. 28 of the GDPR.
You can revoke your consent to the processing of your data in order to process your request in accordance with Article 6 Paragraph 1 Sentence 1 lit. a) of the GDPR at any time non-retroactively. You may inform us about this, informally, using the contact details given under Point 1 “Responsible for data processing” or send an email to email@example.com or firstname.lastname@example.org.
You also have the right to object, non-retroactively, to our option to process and use your personal data, insofar as legitimate data processing is carried out in accordance with Article 6 Paragraph 1 Sentence 1 lit. e) or lit. f) of the GDPR and this is due to the existence a special situation on your part. To do this, please use the same contact options described above.
To exercise your right to object, we ask you to explain the reasons why we should not process your personal data. In the event of receiving your justified objection, we will either stop or adapt the data processing and combine this with data deletion or anonymization or state our overriding compelling reasons as to why we should continue with data processing. Upon request, we will only process personal data to a limited extent in accordance with Art. 18 of the GDPR until the respective retention period has expired, after which your data will be permanently deleted.