VIP Service and Lounges
Your exclusive stay
Our lounges are attractive and exclusive retreats far away from the public areas of the terminal. They offer space and comfort for meetings, for working or just relaxation. The lounges can be accessed either via your airline and customer status or by making a reservation at the airport.
BER Runway (Terminal 1)
Reserve a time slot now for access to security control
Check-in and boarding
Hotel at BER
Stay overnight at the airport
Carefree parking
for a relaxed arrival and departure
Contact us:
-
Hotline (daily 8 a.m. to 8 p.m.) -
Service and info via Twitter -
Criticism and compliments -
Find the right contact -
Media enquiries, press releases
Discover more:
Digital airport information
Here you will find important contacts and answers to key questions.
-
Help
Questions & answers
back-
Flight irregularities
Delay or cancellation
-
Lost item?
Your contacts for lost items
-
Security control
Tips for a laid-back control
-
Transport connection
Travel with public transport
-
Covid-19
Measures and restrictions
-
Where to park?
Parking near the terminals
-
Baggage policy
Hand luggage and baggage
-
Problems with baggage
Baggage tracing and damage
-
Self-Transfer at the airport
Self-Transfer with VIABER
-
Terminal opening hours
Staying at the airport overnight
-
Smoking at BER
Designated smoking areas
-
-
Contact
We are happy to help
You can find us on site at the airport information desks in Terminals 1 & 2.
What can we do for you?
Here you will find important contacts and answers to key questions.