VIP Service and Lounges
Your exclusive stay
Our lounges are attractive and exclusive retreats far away from the public areas of the terminal. They offer space and comfort for meetings, for working or just relaxation. The lounges can be accessed either via your airline and customer status or by making a reservation at the airport.
Check-in and boarding
Hotel at BER
Stay overnight at the airport
Close by
You are travelling to Berlin on business and would like to stay overnight directly at the airport? At BER you will find two hotels in the immediate vicinity of the terminal:
- Steigenberger Airport Hotel at Terminal 1
- IntercityHotel at Terminal 5
Carefree parking
for a relaxed arrival and departure
Contact us:
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Hotline (daily 8 a.m. to 8 p.m.) -
Service and info via Twitter -
Criticism and compliments -
Find the right contact -
Media enquiries, press releases
Digital airport information
Here you will find help if something goes wrong on your journey.
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Help
Questions & answers
back-
Covid-19
Measures and restrictions
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Flight irregularities
Delay or cancellation
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Baggage policy
Hand luggage and baggage
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Problems with baggage
Baggage tracing and damage
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Lost item?
Your contacts for lost items
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Security control
Tips for a laid-back control
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Self-Transfer at the airport
Self-Transfer with VIABER
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Terminal opening hours
Staying at the airport overnight
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Transport connection
Travel with public transport
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Where to park?
Parking near the terminals
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Contact
We are happy to help
On site, your central contact points are our airport information in our terminals.
You don't know what to do?
Here you will find support if things don't go as planned on your trip.