If you are travelling with your own wheelchair, you can check it in at the large baggage counter. You will receive a Mobility Service wheelchair for your continued journey from the airport to your aircraft seat. If you are using a power wheelchair, you must always check it in at the large baggage counter. You can use your manual wheelchair until boarding. This must be exchanged for one of our wheelchairs no later than at the gate. Your wheelchair will be safely stowed in the aircraft hold. Our Mobility Service will provide you with one of our wheelchairs for safe boarding to your aircraft seat.
Travel preparation
If you need assistance with your journey because of any mobility restrictions, our free Mobility Service is available.
Classifying your degree of mobility
When you register with our Mobility Service, you will be asked to indicate the degree of your mobility impairment. There are international codes for this. If you do not know them, you can use this overview to determine the degree of your own mobility impairment.
You can walk short distances or climb stairs. You require a mobility aid for longer distances.
You can walk short distances, but you cannot climb stairs. You require a mobility aid for longer distances.
You cannot walk or climb stairs independently. A mobility aid is always required. |
You are visually impaired or blind.
You are hearing impaired or deaf.
You are blind and deaf.
You have a mental retardation or developmental disabilities. These include learning disabilities, dementia and Down's syndrome.
Punctual registration will allow us to provide you with the necessary resources. Please note that a late registration may result in longer waiting times for you.
The quality standards for assistance based on EC Regulation No. 1107/2006 can be found here (German language only):
How to get there
Our car parks and railway station offer barrier-free access
Terminal 1-2
- Terminal 1, driveway level E0 (6 parking spots)
- Car Park P1 (75 parking spots)
- Car Park P3 (105 parking spots)
- Car Park P7 (129 parking spots)
- Car Park P8 (106 parking spots)
Travellers and visitors with impaired mobility who have a disabled person’s pass with the note “G”, “aG”, “B” or “BL” and a blue or orange parking permit can park free of charge for up to one hour. For longer parking durations, you will receive a discount of 50 percent on the valid parking fees for the respective parking area. On the approach to Terminal 1, the P8 parking fees apply. On P52, the P51 parking fees apply. No discounts are given for rates that are already discounted for reserving parking spaces online.
To make use of this service, please use the call button on the pay machine before paying and have your disabled person’s pass ready for checking by the staff of the parking office.
If you are bringing a mobility-impaired person to the airport by car and they fall under one of the above regulations, please report to the staff at the parking control centre upon arrival to verify their eligibility. To do so, please use the call button on one of the available pay stations and have the disabled person's pass ready. On departure from the airport, please use the call button on the pay station again to pay the reduced parking fee.
Exemptions in accordance with Section 46 German Road Traffic Regulations (StVO) for release from parking fees will be recognised upon presentation at the parking office.
Please put your blue EU parking permit or orange parking permit behind the windscreen so that it is clearly visible.
Terminal 2 does not have its own drive, but is located in the immediate vicinity of Terminal 1.
Terminals 1-2
The “Flughafen Berlin Brandenburg – Terminal 1 and 2” train station is located directly below Terminal 1. The lifts take you directly from the platform to the arrivals (Level E0) and departures (Level E1) levels at T1. If you are departing from T2, exit the lift at level E0 and follow the signs.
Note
Please note that you must contact Deutsche Bahn’s accessibility and mobility service if you need assistance upon arrival or departure on the train or at the station (Link in German language only):
At the airport
After arriving at Berlin Brandenburg Airport, you have various options for alerting our staff to your assistance needs.
Our mobility service is available at three different locations in the Terminals 1-2. Please make yourself familiar with the locations before you start your journey.
The degrees of mobility restriction are internationally standardised so that your individual needs can be met. Use the table to classify on your own.
After your arrival at Berlin Brandenburg Airport, you can also proceed directly to your flight’s check-in counter and inform the check-in staff of your need for assistance. A Mobility Service employee will be with you shortly to provide further support.
The Mobility Service will provide you with support throughout your stay at Berlin Brandenburg Airport:
- Departure: check-in, bag drop, security checks, restaurants, shopping, transfer to the departure gate and boarding
- Arrival: disembarking the aircraft, transfer to the baggage claim area and passing through border control and customs procedures
Please note that you may have to deal with stairs or long distances at Berlin Brandenburg Airport. Stairs must also be taken if your aircraft is parked at an apron position. If you are unable to overcome these obstacles independently, please register for the Mobility Service in good time.
- With your own wheelchair
- Tactile surface models
Tactile guidance systems have been installed in front of and in the terminals to help visually impaired passengers find their way around Berlin Brandenburg Airport.
Frequently asked questions
The first point of contact for planning your trip and the support options is the travel agency or airline. A support service is available at Berlin Brandenburg Airport. Please register with your travel agent or airline at least 48 hours before your departure. The support service will help you through all stages at the airport, before and after your flight.
You will, of course, receive assistance at the airport. Notify our Mobility Service as soon as you arrive at the airport. You can contact them via one of the call boxes or at your flight’s check-in desk. You can also go directly to the Mobility Service points in Terminals 1-2.
Yes, your dog is, of course, allowed to fly with you. It will remain with you throughout the entire journey and does not leave your side even when you are in the aircraft.
Contact us:
-
Hotline (daily 8 a.m. to 8 p.m.) -
Service and info via Twitter -
Criticism and compliments -
Find the right contact -
Media enquiries, press releases
Discover more:
Digital airport information
Here you will find important contacts and answers to key questions.
-
Help
Questions & answers
back-
Flight irregularities
Delay or cancellation
-
Lost item?
Your contacts for lost items
-
Security control
Tips for a laid-back control
-
Transport connection
Travel with public transport
-
Covid-19
Measures and restrictions
-
Where to park?
Parking near the terminals
-
Baggage policy
Hand luggage and baggage
-
Problems with baggage
Baggage tracing and damage
-
Self-Transfer at the airport
Self-Transfer with VIABER
-
Terminal opening hours
Staying at the airport overnight
-
Smoking at BER
Designated smoking areas
-
-
Contact
We are happy to help
You can find us on site at the airport information desks in Terminals 1 & 2.
What can we do for you?
Here you will find important contacts and answers to key questions.