If you are travelling with a battery-powered wheelchair, we recommend that you hand it in at the bulky baggage counter as this can speed up security controls. You will receive a wheelchair from the mobility service, which you can use right up to the gate. Please also check your airline’s guidelines on this topic and note that transport is subject to international dangerous goods regulations.
Travel preparation
If you need assistance with your journey because of any mobility restrictions, our free Mobility Service is available.
Classifying your degree of mobility
When you register with our Mobility Service, you will be asked to indicate the degree of your mobility impairment. There are international codes for this. If you do not know them, you can use this overview to determine the degree of your own mobility impairment.
You are visually impaired or blind.
You are hearing impaired or deaf.
You are blind and deaf.
You have an intellectual, cognitive or learning disabiliy and requires assistance in the terminal and on the plane.
You are travelling alone with at least two children under the age of two.
Please note
This assistance service is only available at BER and cannot be requested from the airline. You can request the service by telephone or email from our Mobility Service. Once at the airport, please contact one of the Mobility Service points in Terminals 1 or 2.
You cannot walk or climb stairs independently. A mobility aid is always required. |
You can walk short distances, but you cannot climb stairs. You require a mobility aid for longer distances.
You can walk short distances or climb stairs. You require a mobility aid for longer distances.
Wheelchair with non-leak-proof battery (dry-cell battery).
Wheelchair with wet-cell battery.
Electric wheelchair with lithium battery.
Manual wheelchair.
Punctual registration will allow us to provide you with the necessary resources. Please note that a late registration may result in longer waiting times for you.
The quality standards for assistance based on EC Regulation No. 1107/2006 can be found here (German language only):
How to get there
Our car parks and railway station offer barrier-free access
- Terminal 1, departure level E1 (12 parking spots)
- Terminal 1-2, driveway level E0 (6 parking spots)
- Car Park P1 (75 parking spots)
- Car Park P3 (105 parking spots)
- Car Park P7 (129 parking spots)
- Car Park P8 (106 parking spots)
Travellers and visitors with impaired mobility who have a disabled person’s pass with the note “G”, “aG”, “B” or “BL” and a blue or orange parking permit (EU and CH) can park free of charge for up to one hour. For longer parking durations, you will receive a discount of 50 percent on the valid parking fees for the respective parking area. On the approach to Terminal 1, the P1 parking fees apply. No discounts are given for rates that are already discounted for reserving parking spaces online.
To make use of this service, please use the call button on the pay machine before paying and have your disabled person’s pass ready for checking by the staff of the parking office. If you are driving a mobility-impaired person to the airport in your car as a private individual and they fall under one of the above regulations, please report to the parking control centre staff upon arrival to verify your eligibility. To do so, please use the call button on one of the available pay stations and have the disabled person's pass ready. On departure from the airport, please use the call button on the pay station again to pay the reduced parking fee. Journeys with commercial providers (including taxis or licensed hire cars) are not covered by this regulation.
Exemptions in accordance with Section 46 German Road Traffic Regulations (StVO) for release from parking fees will be recognised upon presentation at the parking office.
Please put your blue EU parking permit or orange parking permit behind the windscreen so that it is clearly visible.
Terminal 2 does not have its own drive, but is located in the immediate vicinity of Terminal 1.
The “Flughafen BER” train station is located directly below Terminal 1. The lifts take you directly from the platform to the arrivals (Level E0) and departures (Level E1) levels at T1. If you are departing from T2, exit the lift at level E0 and follow the signs.
Train Station
Please note that you must contact Deutsche Bahn’s accessibility and mobility service if you need assistance upon arrival or departure on the train or at the station:
At the airport
After arriving at Berlin Brandenburg Airport, you have various options for alerting our staff to your assistance needs.
Our mobility service is available at three different locations in the Terminals 1 and 2. Please make yourself familiar with the locations before you start your journey.
The degrees of mobility restriction are internationally standardised so that your individual needs can be met. Use the table to classify on your own.
After your arrival at Berlin Brandenburg Airport, you can also proceed directly to your flight’s check-in counter and inform the check-in staff of your need for assistance. A Mobility Service employee will be with you shortly to provide further support.
The Mobility Service will provide you with support throughout your stay at Berlin Brandenburg Airport:
Departure
- Check-in, bag drop, security checks, restaurants, shopping, transfer to the departure gate and boarding
- As a wheelchair user, you have access to a separate entrance at all boarding pass control points, allowing you to pass through security without any barriers.
- Separate security screening booths are available for discreet security checks. Please speak to our air security staff if you require assistance.
Arrival
Disembarking the aircraft, transfer to the baggage claim area and passing through border control and customs procedures
Please note that you may have to deal with stairs or long distances at Berlin Brandenburg Airport. Stairs must also be taken if your aircraft is parked at an apron position. If you are unable to overcome these obstacles independently, please register for the Mobility Service in good time.
- With your own wheelchair
- Tactile guidance systems
- Induction loops
Tactile guidance systems have been installed in front of and in the terminals to help visually impaired passengers find their way around Berlin Brandenburg Airport.
Induction loops for hearing aid users are available at the Mobility Service points.
Frequently asked questions
The first point of contact for planning your trip and the support options is the travel agency or airline. A support service is available at Berlin Brandenburg Airport. Please register with your travel agent or airline at least 48 hours before your departure. The support service will help you through all stages at the airport, before and after your flight.
You will, of course, receive assistance at the airport. Notify our Mobility Service as soon as you arrive at the airport. You can contact them via one of the call boxes or at your flight’s check-in desk. You can also go directly to the Mobility Service points in Terminals 1-2.
Yes, there are booths available for security controls that can be closed with a curtain to ensure complete privacy.
Depending on how the loss or damage occurred, the airline or its agents are primarily responsible for loading your baggage or aids and are therefore also responsible for replacement.
As a mobility service, we have the appropriate tools and replacement aids and are therefore happy to assist you or the airline in the event of lost or defective aids and provide replacements that are the best possible alternative and support within our capabilities.
To do this, it is necessary for your airline's baggage tracing service to contact our mobility service.
In addition, our Mobility Service also provides assistance with minor repairs or adjustments (such as inflating tyres) or can help you find a suitable medical supply store that can carry out the necessary repairs.
Yes, your dog is welcome to fly with you. It will remain with you throughout the journey and will not leave your side on the aircraft.
From 1 August 2024, additional requirements will apply to the import of all dogs, including recognised guide dogs and assistance dogs, into the USA. Please contact your airline for further information.
General definition of the service
Approved guide dogs and assistance dogs, regardless of breed or type, have been trained to assist people with motor disabilities, visual and hearing impairments, mental disabilities/behavioural impairments or other psychiatric disabilities.
Note
Emotional support dogs are not considered trained assistance dogs. Therefore, please check with your airline in advance, as conditions of carriage may vary and some may be subject to a fee.
Due to the special regulations for the entry of animals in some countries, we recommend that you inform yourself in good time about the legal and health requirements of your destination country.
Yes, you can transport up to two walking aids or other mobility aids and assistive devices (e.g. wheelchairs and rollators) free of charge.
When booking your flight, please inform your airline that you will be travelling in a wheelchair (manual or electric, fixed or collapsible model) or with another walking aid.
Depending on the assistance required, or if you do not have your own wheelchair, our Mobility Service will be happy to pick you up from the various meeting points on the terminal premises and accompany you to the check-in counter or from the check-in counter directly to the aircraft steps or to your seat in the cabin.
If a person with a disability or reduced mobility believes that they have suffered an irregularity in breach of Regulation (EC) No 1107/2006, they may, depending on the case, lodge a complaint with the air carrier concerned or the airport.
In particular, in the event of loss or damage to wheelchairs, other mobility aids and assistive devices, passengers may lodge a complaint with their airline or its agents.
In all other cases (in particular with regard to assistance services at the airport of departure, transfer airport or destination airport), complaints should be submitted via our contact form.
Each EU Member State has established independent bodies responsible for the application of the Regulation on its own territory, which are responsible for imposing penalties in the event of infringements.
In Germany, these powers have been transferred to the LBA (Luftfahrtbundesamt, Federal Aviation Authority).
If a response received does not comply with the provisions of the EU Regulation, passengers with disabilities or reduced mobility can lodge a complaint with the LBA, preferably using the following form:Federal portal
A complaint can be submitted to the LBA if the grievance:
- occurred at a German airport;
- occurred on flights that departed from a German airport (regardless of the nationality of the airline);
- occurred on flights that land at a German airport, provided they are operated by a company in the EU.
The basis is EU Regulation 1107/2006. This came into force on 26 July 2008 for the rights of persons with disabilities and persons with reduced mobility in air transport.
For further information, download the regulation here herunter.
According to the current Regulation (EC) No. 1107/06, an air carrier, its agent or a travel agency may not refuse a booking request on the grounds of disability or reduced mobility.
Bookings or boarding may only be refused:
- for safety reasons
- if the dimensions of the aircraft or its doors make it physically impossible to board or carry the passenger with a disability or reduced mobility.
Please notify your airline of your need for assistance in good time (48 hours before departure) and enquire about your airline's regulations.
In accordance with Annex II of EC Regulation 1107/06, flight crew may provide the following assistance to passengers with disabilities and reduced mobility:
- Accompanying passengers from their seat to the toilet (there is no obligation to lift the passenger or assist them in using the toilet).
- Opening food and drink packaging for them (there is no obligation to provide assistance with the distribution of drinks, food or medication beyond the service provided to other passengers).
If a person with a disability or reduced mobility requires assistance to perform these specific tasks (e.g. using the toilet, administering food or medication), they must generally travel with a companion who is responsible for their care and safety.
Please check with your airline about the specific services they offer and inform them of your special assistance needs.
Yes, but only under certain conditions, and there are significant differences between medical oxygen and oxygen for recreational/technical purposes.
- Medically necessary oxygen equipment may in many cases be carried on board or used on board if it complies with the airline's safety regulations.
- Personal oxygen cylinders containing compressed or liquid oxygen are generally not permitted as they are considered dangerous goods.
- Only portable oxygen concentrators (POCs) that filter air and do not store oxygen in pressurised containers are usually permitted.
Please check with your airline in advance, as oxygen must often be requested well in advance.
If you are travelling with your mobility aid, it must be compatible with the dimensions of the aircraft's cargo door. Please check with your airline and provide them with the dimensions. They will be able to tell you whether you can take your wheelchair with you or not.
A distinction is also made here between manually operated and battery-powered wheelchairs.
You can find the data protection information for this service here.
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