Exclusively at BER
Our services for you
Welcome to a world of exclusive travel at Berlin Brandenburg Airport! We invite you to enjoy your journey in a relaxed way from the very beginning – we have something for every taste, from stylish lounges with first-class service to customised VIP experiences. Discover our BER Lounges Tegel and Tempelhof or find out about the VIP services that can be booked individually.
Airport information
Contacts and answers
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Contact
We are happy to help
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FAQs
Questions & answers
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Where to park?
Parking near the terminals
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Transport connection
Travel with public transport
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Security control
Tips for a laid-back control
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Flight irregularities
Delay or cancellation
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Baggage policy
Hand luggage and baggage
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Problems with baggage
Baggage tracing and damage
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Lost item?
Your contacts for lost items
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Terminal opening hours
Staying at the airport overnight
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Smoking at BER
Designated smoking areas
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What can we do for you?
Here you will find contacts and answers to your questions.
Contact us:
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Hotline (daily 8 a.m. to 8 p.m.) -
Service and info via Twitter -
Criticism and compliments -
Find the right contact -
Media enquiries, press releases
