Whether you need personal assistance through the terminal, help with your luggage or other special services for your journey: a range of concierge services is available at BER Airport to make your time at the airport even more comfortable.
You will find information on the individual services and how to book them in the relevant section below.
Meet & Assist Service
Personal assistance through the terminal
With the Meet & Assist Service, your personal airport assistance service, you won't have to manage on your own. A member of staff meets you at the agreed meeting point and accompanies you through the terminal as your personal airport assistant. They help you find your way, support you at the checks and help you communicate with airport staff. The services are offered in several languages.
- On departure: A welcome at your vehicle or the agreed meeting point, help with check-in and bag drop, assistance through the security check, time in a BER Lounge on request and assistance to the gate.
- On arrival: A welcome at the aircraft or in the terminal, assistance through passport control and customs, help at baggage reclaim and assistance to the exit or to your vehicle.
- When changing flights: A welcome at the arrival gate and assistance to the gate of your connecting flight.
Luggage and Porter Service
Professional help with carrying your luggage
The porter service does the carrying for you. An airport porter takes your suitcases wherever you need them at BER, so you can walk through the terminal hands-free. This airport luggage service helps if you have a lot of luggage or heavy bags, and also with prams, golf bags or sample cases.
- On departure: Collection from your vehicle, the terminal forecourt or the bus park, and transport to check-in.
- On arrival: Collection at the baggage reclaim belt and transport to the exit, to your vehicle or to the coach park.
- To and from other locations at BER: These include, for example, the airport car parks, the railway station, long-distance coach stops and other public transport stops.
- To Berlin and the surrounding area: On request, the provider will handle the luggage transfer between the airport and your destination, such as your hotel, your home or an event venue.
* Gültig vom 08.08.2025 - 07.09.2025 im Parkhaus P1 mit einer Vorausbuchung von mind. 1 Tag vor Einfahrt. Im Vergleich zu den regulären Schrankenpreisen ohne Vorbuchen. Die Preise verstehen sich inkl. MwSt. und aller Gebühren. Das Angebot ist limitiert und gilt nur, solange das Kontingent nicht ausgebucht ist. Die Mindestparkdauer beträgt 7 Tage.
Who are the concierge services for?
The concierge services are designed for all travellers who would like support at the airport, for example:
- Older travellers and their relatives: An airport assistant walks at the pace of older passengers and helps with their luggage. Relatives can also book the service for their parents or grandparents.
- Travellers who don't know BER: Anyone flying for the first time, speaking little German or English, or visiting BER for the first time.
- Transfer passengers: When you change to your connecting flight, for example with separate tickets or self-transfer with VIABER, your assistant knows the routes and checks.
- Families: Keep your hands free when travelling with children, prams and several suitcases.
- Business travellers and companies: Companies and personal assistants also book the welcome service for their guests and clients.
- Delegations and groups: Clubs, associations and tour groups are looked after together, and their luggage is transported centrally.
- Trade fair and conference guests: Exhibitors, speakers and organisers use the service to welcome their guests and for sample cases.
Questions and answers
Here you will find general questions and answers about Meet & Assist and the porter service at BER. Further information is available on the relevant pages and on the providers' official websites.
With the Meet & Assist Service (MAAS for short), also known as airport assistance, a member of staff accompanies you personally through the airport. They meet you at the agreed meeting point and support you with check-in, the checks, your luggage and finding your way. At BER Airport, the service is offered by ASP and Agentur247.
The Meet & Assist Service accompanies you personally through the terminal and, on departure, all the way to the gate. The porter service takes care of your luggage and, on departure, ends at check-in. If you have a lot of luggage and would like to be accompanied, you can combine both services.
Our free Mobility Service is available to you. Please inform your airline or travel organiser when booking your flight, but no later than 48 hours before departure. Meet & Assist is an additional service that is subject to a charge. It does not replace the Mobility Service but can complement it, for example with your luggage.
Yes. You can book the service for parents, grandparents, guests or clients. Please provide the name of the person travelling and a mobile number on which they can be reached on the day of travel.
You book directly with the provider. Please have your date of travel, flight number, number of passengers and number of bags to hand. You will receive the meeting point and your contact person with the confirmation.
Both providers also accept bookings made less than 24 hours in advance, subject to availability. A surcharge applies. It is best to book earlier, especially for groups and during trade fair weeks.
The providers set their own prices. For the Meet & Assist Service, the price mainly depends on the number of people and the scope of the service; for the porter service, on the number of bags and the route. You will find the current price lists on the providers' pages.
The standard Meet & Assist Service includes 3 items of luggage per person. For the porter service, the price depends on the number of items. Please arrange special and oversized luggage with the provider in advance.
Yes. The luggage transfer service takes your luggage between BER and your destination, for example your hotel, your home or an event venue. It can be booked together with a service at the airport.
Further services
Travel relaxed
Our BER Lounges Tegel and Tempelhof
Services and Products at BER Airport
Shopping, dining, and more!
