You must report the loss or damage promptly to the airline or its service provider. When you report the loss or damage, you will receive a reference number for the international baggage tracing system Worldtracer. Here you can find out about the current status of your baggage and organise its delivery or forwarding if necessary.
Airport information
Contacts and answers
Contact
We are happy to help
FAQs
Questions & answers
Where to park?
Parking near the terminals
Transport connection
Travel with public transport
Security control
Tips for a laid-back control
Flight irregularities
Delay or cancellation
Baggage policy
Hand luggage and baggage
Problems with baggage
Baggage tracing and damage
Lost item?
Your contacts for lost items
Terminal opening hours
Staying at the airport overnight
Smoking at BER
Designated smoking areas
What can we do for you?
Here you will find contacts and answers to your questions.