Digital airport information
Here you will find important contacts and answers to key questions.
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Help
Questions & answers
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Flight irregularities
Delay or cancellation
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Lost item?
Your contacts for lost items
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Security control
Tips for a laid-back control
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Transport connection
Travel with public transport
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Where to park?
Parking near the terminals
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Baggage policy
Hand luggage and baggage
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Problems with baggage
Baggage tracing and damage
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Self-Transfer at the airport
Self-Transfer with VIABER
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Terminal opening hours
Staying at the airport overnight
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Smoking at BER
Designated smoking areas
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Contact
We are happy to help
You can find us on site at the airport information desks in Terminals 1 & 2.
What can we do for you?
Here you will find important contacts and answers to key questions.
It's hardly possible to get any closer: on 19 January 2023, the IntercityHotel Berlin Airport BER opened directly on Willy-Brandt-Platz at Berlin Brandenburg Airport. The hotel is located next to the Steigenberger Hotel, which already opened in 2020, and now offers passengers a more cost-effective alternative. Terminals 1 and 2 are within walking distance. The 3-star hotel has around 360 rooms and five meeting and conference rooms. The use of the sauna and fitness area is included for all guests of the IntercityHotel. The hotel also has its own restaurant and hotel bar.
Contact us:
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Hotline (daily 8 a.m. to 8 p.m.) -
Service and info via Twitter -
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Media enquiries, press releases
