By means of facial recognition, the digital service BER Traveller allows passengers to pass through certain process points at the airport without having to show any documents – completely "hands-free". The project is initially being launched in a test phase at BER together with the Lufthansa Group and the technology partner FastID.
In the first step, the service will allow passengers to use the priority lane at security control. After that, it will be possible to use facial recognition at the self check-in machines and selected boarding gates. If the test phase is successful, the function will be extended to other process points at BER.
In the pilot phase, the service can be used by HON Circle Members, Senators and Business Class passengers of the Lufthansa Group. Travellers will be informed to use the service by the airlines belonging to the group. Upon request, these passengers will be able to register for BER Traveller and then use the app during the test period. The voluntary registration takes place via an app from the provider FastID. Verification at the processing points is carried out by taking photos using permanently installed cameras at the processing points and matching the photos with the biometric passenger data from the FastID app (facial recognition). After the flight, the data is deleted from FastID and remains exclusively on the passenger's device in the app, where they can manage their profile and user data independently.
BER Traveller is a service for biometric identification (facial recognition) at processing points in Berlin Brandenburg Airport. The service will initially be introduced for a six-month test phase.
In the first stage, BER Traveller enables access to the priority lane at security control. Next, it will be possible to use facial recognition at the self check-in machines and subsequently other touchpoints such as the boarding gate or lounge. If the test phase is successful, the function will be extended to other processing points at BER.
Passengers store their biometric data in the app of the provider FastID and upload their boarding pass to the app before each flight. The personal identification of the travellers then takes place "hands-free", i.e. without having to present any documents, via facial recognition. For this purpose, a live image of the passenger is created at the respective processing points and sent to the technology partner FastID, which compares it with the biometric app profile data provided by the passenger. If the identification is unequivocal, the required boarding pass data is then transmitted to the airport and the passenger is permitted to pass through the processing point.
In the pilot phase, only HON Circle Members, Senators and Business Class passengers of the Lufthansa Group can participate in the program. Information will also be provided by the Lufthansa Group. In due course, the service will be made available to other passengers.
Participating passengers need to install the FastID app on their smartphone, create a profile and save the required biometric data (selfie video and photo of ID card or passport) locally on their own device. Before using the service at the airport, the customer must save their boarding pass in the app and activate and confirm it for use on the next flight from BER. Manual
During the test phase of BER Traveller, the service will be made available to eligible passengers free of charge.
The security of personal data has top priority. When registering as well as when providing the biometric profile, only the person using the service has access to the data stored locally on the respective device. Users can delete the data completely from the app at any time. When used for a flight, the image data for identification and the flight (boarding pass) are transmitted in encrypted form to the app operator FastID. For this purpose, the passenger must provide their express consent before any data is passed on. The data is then stored once only for the confirmed flight on servers within the European Union. The passenger photo taken at the airport is transmitted in encrypted form to the provider FastID for identity matching. FastID checks the match between the airport photo and the image data transmitted from the app to FastID and sends the boarding pass information back to the airport in case of a match. The successful boarding pass data exchange enables the passenger to pass through the processing point at the airport. Image data from the airport is deleted immediately after the data is sent to FastID. Information processed by FastID is deleted after the departure date. Users can delete their biometric data in the FastID app at any time. If the data is deleted before the BER Traveller service is used, the service can no longer be provided successfully.
BER Traveller makes it possible to pass through processing points quickly, efficiently and "hands-free". Neither a physical nor a digital boarding pass is required; identification is done by facial recognition.
The printed or digital boarding pass must be carried by travellers at the airport in order to be able to use it in exceptional cases.
Initially, access to the priority lane will be provided at security control. As the test phase progresses, other processing points are planned (self check-in, boarding gate and lounge).
Yes, after installing the FastID app, users must register and provide their biometric data.
For each flight, the boarding pass must be uploaded to the app. You can do this by scanning the QR code on the boarding pass, by uploading a screenshot of the boarding pass incl. QR code from the personal gallery on your mobile phone, and for iOS by uploading the mobile boarding pass from the Wallet. Travellers proceed to the processing points signposted with BER Traveller at the airport. There, users are asked to look at the camera for identification purposes. Masks can impede the confirmation of biometric data and may therefore need to be removed briefly when looking into the camera.
No, each passenger must create their own user account with BER Traveller and can only go through the process independently. It is not possible to take accompanying persons with you.
BER Traveller can be used by people aged 16 and over.
No, use is purely voluntary and can be opted for or against on each flight.
The cameras used to identify BER Traveller users at the airport only record the person located in the designated area and in so doing ensure that no third parties are affected by the images.