Terminal:
Security Area
Departure areas, VIP, Level E0
Opening hours:
on demand (4 a.m. at the earliest)
- Service
- VIP
VIP-Service at BER
Impressions
Individual an Personal Service
Our competent and international team ensures an exclusive trip. We're redifining "excellent service". We will take on all your concerns and formalities, including check-in and baggage handling. All you need to do is relax.
Ambience with style
In our Zeitgeist Lounge, you can begin or end your journey relaxed. Here you will receive extensive personal care and can relax in style thanks to our retreat options.
Enjoy Gourmet
We incorporate regional, fresh ingredients of the highest quality into the preparation of our diverse dining range. We also offer an excellent wine and food menu.
Top-Class Transfer
Transfer to and from the airport in one of our luxurious limousines.
Exclusive VIP Priority
With us, walking is reduced to its bare minimum. This starts as soon as you arrive at the cark park near the terminal. From there, you will be escorted over a bridge into our VIP lounge.
Individual Security Check and Border Control
The VIP lounge has a separate security check and border control, meaning your trip takes place far away from the public terminals, from start to finish.
Furthermore, we offer you a conference room and separate luxury suite for added privacy. If you require more information or have any questions, please don't hesitate to get in touch.
Our Lounges
VIP-Services
at other airports
Digital airport information
Here you will find help if something goes wrong on your journey.
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Help
Questions & answers
back-
Covid-19
Measures and restrictions
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Flight irregularities
Delay or cancellation
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Baggage policy
Hand luggage and baggage
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Problems with baggage
Baggage tracing and damage
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Lost item?
Your contacts for lost items
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Security control
Tips for a laid-back control
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Self-Transfer at the airport
Self-Transfer with VIABER
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Terminal opening hours
Staying at the airport overnight
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Transport connection
Travel with public transport
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Where to park?
Parking near the terminals
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Contact
We are happy to help
On site, your central contact points are our airport information in our terminals.
You don't know what to do?
Here you will find support if things don't go as planned on your trip.
Contact us:
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Hotline (daily 8 a.m. to 8 p.m.) -
Service and info via Twitter -
Criticism and compliments -
Find the right contact -
Media enquiries, press releases
