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View of the S-Bahn Customer Centre from outside.

S-Bahn customer centre

S-Bahn customer centre at BER

Maintenance work on website and BER App during the nights of 29 September to 2 October 2026
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S-Bahn customer centre at BER

At the S-Bahn customer centre, you can:

  • Get advice on onward travel within the VBB fare network
  • Purchase VBB tickets
  • Obtain information on S-Bahn season tickets and subscriptions

If you have any questions regarding the following services, please contact Deutsche Bahn directly:

  • Sale of long-distance rail tickets
  • Information on national and international long-distance rail services
  • Reservations
  • Information on the BahnCard
  • Information on national and international timetables and fares
Service
Getting here

Terminal:

Train station, Level U1, Level U1

  • Travel
  • Information
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View of the Deutsche Bahn Travel Center from outside.
S-Bahn Berlin GmbH
Contact
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Address

Fahrgastmarketing
Kynaststraße 1
10317 Berlin

Germany

Contact us:

Further links:

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