Contact us:
-
Hotline (daily 8 a.m. to 8 p.m.) -
Service and info via Twitter -
Criticism and compliments -
Find the right contact -
Media enquiries, press releases
Discover more:
Digital airport information
Here you will find important contacts and answers to key questions.
-
Help
Questions & answers
back-
Flight irregularities
Delay or cancellation
-
Lost item?
Your contacts for lost items
-
Security control
Tips for a laid-back control
-
Transport connection
Travel with public transport
-
Covid-19
Measures and restrictions
-
Where to park?
Parking near the terminals
-
Baggage policy
Hand luggage and baggage
-
Problems with baggage
Baggage tracing and damage
-
Self-Transfer at the airport
Self-Transfer with VIABER
-
Terminal opening hours
Staying at the airport overnight
-
Smoking at BER
Designated smoking areas
-
-
Contact
We are happy to help
You can find us on site at the airport information desks in Terminals 1 & 2.
What can we do for you?
Here you will find important contacts and answers to key questions.