• Orientation
    Terminals, Arrival, Departure and Parking
    • Orientation
      Terminals, Arrival, Departure and Parking
    • Site plans
      Site plans
    • Getting here
      Getting here
    • Parking
      Parking
    • Terminals
      Terminals
    • Contact
      Contact
  • Flying
    Departures, Arrivals, Baggage and Controls
    • Flying
      Departures, Arrivals, Baggage and Controls
    • Departures and arrivals
      Departures and arrivals
    • Airlines and destinations
      Airlines and destinations
    • Check-in and boarding
      Check-in and boarding
    • Baggage
      Baggage
    • Controls
      Controls
    • Travel advice
      Travel advice
  • Cafés, shops, service
    Food, shopping and offers
    • Cafés, shops, service
      Food, shopping and offers
    • Eat and Drink
      Eat and Drink
    • Shopping
      Shopping
    • Service
      Service
    • Lounges und VIP
      Lounges und VIP
    • Our suggestions
      Our suggestions
    • Offerings
      Offerings
  • Selected for you
    Barrier-free travel and for families
    • Selected for you
      Barrier-free travel and for families
    • Accessible travel
      Accessible travel
    • BER in simple language
      BER in simple language
    • Business travellers
      Business travellers
    • Families and children
      Families and children
    • Travelling with animals
      Travelling with animals
    • VIABER
      VIABER
  • Discover BER
    Fascination airport world
    • Discover BER
      Fascination airport world
    • Observation Deck
      Observation Deck
    • Willy Brandt
      Namesake BER
    • Art at BER
      Art at BER
    • A walk through the history of aviation
      A walk through the history of aviation
    • The room of aviation
      Exhibition at the Terminal
    • Discover online
      Experience and share
  • News & Stories
    Latest news, tips and insights
  1. BER Travellers
  2. Discover BER
  3. Observation Deck
  4. Ticket booking

 

 

Contact us:

  • +49 30 6091 6091 0
    Hotline (daily 8 a.m. to 8 p.m.)
  • @berlinairport
    Service and info via Twitter
  • Customer service
    Criticism and compliments
  • Other contact persons (Corporate)
    Find the right contact
  • Press contacts
    Media enquiries, press releases

Further links:

  • Corporate Website
  • Business Partners
  • Real Estate
  • Career
  • Environment
  • Neighbour BER

Discover more:

  • twitter
    Twitter
  • facebook
    Facebook
  • instagram
    Instagram
  • Berlin Airport (BER) App
    Berlin Airport (BER) App
  • Sticker
    BER Sticker App for iMessage
  • Newsletter
    BER News (Newsletter)
  • Simple language
  • Legal information and data protection
  • Legal notice
  • Sitemap
  • Open cookie settings
© 2020 Flughafen Berlin Brandenburg GmbH

Digital airport information

Here you will find help if something goes wrong on your journey.

  • Help

    Questions & answers

    back
    • Covid-19

      Measures and restrictions

    • Flight irregularities

      Delay or cancellation

    • Baggage policy

      Hand luggage and baggage

    • Problems with baggage

      Baggage tracing and damage

    • Lost item?

      Your contacts for lost items

    • Security control

      Tips for a laid-back control

    • Self-Transfer at the airport

      Self-Transfer with VIABER

    • Terminal opening hours

      Staying at the airport overnight

    • Transport connection

      Travel with public transport

    • Where to park?

      Parking near the terminals

  • Contact

    We are happy to help

    back
    • Airport Information 8am to 8pm

      +49 30 609160910

    • Twitter Service

      @berlinairport

    • Criticism and compliments

      We value your opinion

    • Other contacts (Corporate)

      Find the right contact

On site, your central contact points are our airport information in our terminals.

You don't know what to do?

Here you will find support if things don't go as planned on your trip.