• Orientation
    Terminals, Arrival, Departure and Parking
    • Orientation
      Terminals, Arrival, Departure and Parking
    • Site plans
      Site plans
    • Getting here
      Getting here
    • Parking
      Parking
    • Terminals
      Terminals
    • Contact
      Contact
  • Flying
    Departures, Arrivals, Baggage and Controls
    • Flying
      Departures, Arrivals, Baggage and Controls
    • Departures and arrivals
      Departures and arrivals
    • Airlines and destinations
      Airlines and destinations
    • Check-in and boarding
      Check-in and boarding
    • Baggage
      Baggage
    • Controls
      Controls
    • Travel advice
      Travel advice
  • Cafés, shops, service
    Food, shopping and offers
    • Cafés, shops, service
      Food, shopping and offers
    • Eat and Drink
      Eat and Drink
    • Shopping
      Shopping
    • Service
      Service
    • Lounges und VIP
      Lounges und VIP
    • Our suggestions
      Our suggestions
    • Offerings
      Offerings
  • Selected for you
    Barrier-free travel and for families
    • Selected for you
      Barrier-free travel and for families
    • Accessible travel
      Accessible travel
    • BER in simple language
      BER in simple language
    • Business travellers
      Business travellers
    • Families and children
      Families and children
    • Travelling with animals
      Travelling with animals
    • VIABER
      VIABER
  • Discover BER
    Fascination airport world
    • Discover BER
      Fascination airport world
    • Observation Deck
      Observation Deck
    • Willy Brandt
      Namesake BER
    • Art at BER
      Art at BER
    • A walk through the history of aviation
      A walk through the history of aviation
    • The room of aviation
      Exhibition at the Terminal
    • Discover online
      Experience and share
  • News & Stories
    Latest news, tips and insights
  1. BER Travellers
  2. Discover BER
  3. Observation Deck
  4. Ticket booking

 

 

Contact us:

  • +49 30 6091 6091 0
    Hotline (daily 8 a.m. to 8 p.m.)
  • @berlinairport
    Service and info via Twitter
  • Customer service
    Criticism and compliments
  • Other contact persons (Corporate)
    Find the right contact
  • Press contacts
    Media enquiries, press releases

Further links:

  • Corporate Website
  • Business Partners
  • Real Estate
  • Career
  • Environment
  • Neighbour BER

Discover more:

  • twitter
    Twitter
  • facebook
    Facebook
  • instagram
    Instagram
  • Berlin Airport (BER) App
    BER App
  • Sticker
    BER Sticker App for iMessage
  • Newsletter
    BER News (Newsletter)
  • Simple language
  • Sitemap
  • Terms of use
  • Data protection
  • Legal notice
  • Open cookie settings
© 2020 Flughafen Berlin Brandenburg GmbH

Digital airport information

Here you will find important contacts and answers to key questions.

  • Help

    Questions & answers

    back
    • Flight irregularities

      Delay or cancellation

    • Lost item?

      Your contacts for lost items

    • Security control

      Tips for a laid-back control

    • Transport connection

      Travel with public transport

    • Covid-19

      Measures and restrictions

    • Where to park?

      Parking near the terminals

    • Baggage policy

      Hand luggage and baggage

    • Problems with baggage

      Baggage tracing and damage

    • Self-Transfer at the airport

      Self-Transfer with VIABER

    • Terminal opening hours

      Staying at the airport overnight

    • Smoking at BER

      Designated smoking areas

  • Contact

    We are happy to help

    back
    • Airport Information 8am to 8pm

      +49 30 609160910

    • Twitter Service

      @berlinairport

    • Criticism and compliments

      We value your opinion

    • Other contacts (Corporate)

      Find the right contact

You can find us on site at the airport information desks in Terminals 1 & 2.

What can we do for you?

Here you will find important contacts and answers to key questions.