Digital airport information

Here you will find important contacts and answers to key questions.

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  Help

  Questions & answers

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    Flight irregularities

    Delay or cancellation

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    Lost item?

    Your contacts for lost items

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    Security control

    Tips for a laid-back control

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    Transport connection

    Travel with public transport

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    Covid-19

    Measures and restrictions

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    Where to park?

    Parking near the terminals

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    Baggage policy

    Hand luggage and baggage

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    Problems with baggage

    Baggage tracing and damage

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    Self-Transfer at the airport

    Self-Transfer with VIABER

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    Terminal opening hours

    Staying at the airport overnight

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    Smoking at BER

    Designated smoking areas

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  Contact

  We are happy to help

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    Airport Information 8am to 8pm

    +49 30 609160910

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    Twitter Service

    @berlinairport

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    Criticism and compliments

    We value your opinion

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    Other contacts (Corporate)

    Find the right contact

You can find us on site at the airport information desks in Terminals 1 & 2.