Exclusively BER
Let us look after you
Want to while away your time before your departure shielded from the hustle and bustle of the airport, then why not book into one of our lounges. They offer appealing and exclusive retreats shaped around a philosophy of individual relaxation and comfort. They’re places of relaxation and recreation, or just a quiet corner to work. A varied and rich catering menu completes the offer.
The lounges can be accessed either via your airline and customer status or by making a reservation at the airport.
Contact us:
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Hotline (daily 8 a.m. to 8 p.m.) -
Service and info via Twitter -
Criticism and compliments -
Find the right contact -
Media enquiries, press releases
Discover more:
Digital airport information
Here you will find important contacts and answers to key questions.
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Help
Questions & answers
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Flight irregularities
Delay or cancellation
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Lost item?
Your contacts for lost items
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Security control
Tips for a laid-back control
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Transport connection
Travel with public transport
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Where to park?
Parking near the terminals
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Baggage policy
Hand luggage and baggage
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Problems with baggage
Baggage tracing and damage
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Self-Transfer at the airport
Self-Transfer with VIABER
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Terminal opening hours
Staying at the airport overnight
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Smoking at BER
Designated smoking areas
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Contact
We are happy to help
You can find us on site at the airport information desks in Terminals 1 & 2.
What can we do for you?
Here you will find important contacts and answers to key questions.