Help available

Berlin Brandenburg Airport provides help.

For example, for:

• People in wheelchairs

• People who can’t walk far

• Parents and children

This page contains:

• Information about help available at the airport

• Information about accessibility.

Accessibility means: Barrier-free.

For example, there are no obstacles for people in wheelchairs.

• Information about travelling with a child

Berlin Brandenburg Airport has a Mobility Service.

The Mobility Service helps people at the airport.

 For example, people in wheelchairs.

The Mobility Service helps people to:

• Check-in luggage
• Go through the security check
• Board the plane

The Mobility Service is free.

Do you want to use the

Mobility Service?

Then register for the Mobility Service

at least 2 days before your trip.

You can register for the Mobility Service through:

• Your airline
• Your travel company
• Your travel agent

Have you registered for the Mobility Service?

Then you can use the Mobility Service.

You have these options:

A call point is a kind of telephone.

You can use the call point to call the Mobility Service.

Call points are in front of the terminals.

The Mobility Service has

service points.

The service points are in:

• Terminal 1 on level E1.
• Terminal 2 on level E0.

Report to the service point.

The staff will then help you.

Are you coming by train?

It is easy to get to the airport from the train station.

The station is barrier-free.

Important

Check the following with the Deutsche Bahn:

• Whether your train is barrier-free
• Whether other stations are barrier-free

For example, the station from which you are leaving.

Are you coming by car?

Berlin Brandenburg Airport has barrier-free,

accessible parking spaces.

You can find more information about the parking spaces here.

The site has not been specially translated

into simple language.

Berlin Brandenburg Airport makes travelling

with children easier.

For example, by providing:

• Play areas for children
• Baby-changing rooms

• Plan enough time.

• Do not forget your child's passport/ID.

Always have your passport/ID ready.

• Are you travelling with a pram?

You cannot take a pram with you in the plane.

You must check-in the pram as luggage.

This means: The pram is stored

in the luggage compartment of the aircraft.

You can find more information here.

The site has not been specially translated

into simple language.

Is your child travelling alone?

Or is your child travelling with relatives?

Then your child needs your written permission.

The written permission must state:

My child may travel alone.

Is your child travelling alone and is younger than 12?

Then you must also register your child with the airline.

You can find more information about this

on the website of your airline.

Some airlines offer accompanied flying for children.

This means an employee from the airline looks

after your child during the flight.

You can find more information about this

on the website of your airline.