Information on
use of the
website

Information on use of the website

Our logo is at the top left of every page.

Click on the logo.

This takes you back to the homepage.

Business travellers at BER Airport
Business travellers at BER Airport

Business travellers

How do I get through the controls as quickly as possible? Where is each lounge located? Where can I sleep?

KleiSmall dog sits next to a travel bag
Small dog sits next to a travel bag

Animals on journeys

Can your pet travel with you? What must be taken into account?

Passengers find their way at BER Airport
Passengers find their way at BER Airport

Infrequent fliers

What must be taken into account at the airport? How do you best get around the airport?

Passagiere am Flughafen BER
Passagiere am Flughafen BER

Transfer passengers

What special aspects must be considered as a transfer passenger? How do I get from Terminal T1 to Terminal T2? And how do I get from Terminal T5 to T1?

Menu

The menu is at the top right of every page.

Click on the menu.

 

The menu contains:

  • die Language settings

What this means:

Do you want to read the website in another language?

For example, in German or Italian.

Then click on the arrow.

 

  • The different sections

Our website has several main sections.

 

These are the main sections:

1.   Main section: Orientation

      It is important to get to the airport without problems.

      Here is information to help you do that.

      For example:

  • Information about getting to the airport
  • Information about leaving the airport
  • Information about parking

 

2.   Main section: Flying

      It is important to be able to find your way around the airport.

      Here is information to help you do that.

      For example:

  • Information about the airlines
  • Information about baggage
  • Information on controls at the airport

      Important information about your flight.

      For example: departure times.

 

3.   Main section: Cafés, shops, service

      Here is information on cafés, shops and services at the airport.

      For example:

  • On restaurants and shops
  • On lost property

Have you lost something at the airport?

Then go to the lost property desk.

There are staff there to help you.

  • On the Mobility Service

The Mobility Service assists people at the airport.

For example, people who use wheelchairs.

Examples of help from Mobility Service:

  • When you check-in baggage.
  • At security control.
  • Boarding the plane.

 

4.   Main section: Selected for you

      Here is information on assistance available at the airport.

      For example:

  • For people with disabilities
  • For families

 

5.   Main section: Discover BER

      BER is short for:

      Berlin Brandenburg Airport.

      Here is information about:

  • Willy Brandt

Willy Brandt was a famous politician.

This is the full name of our airport:

Berlin Brandenburg Willy Brandt Airport.

  • Our observation deck

You get a good view of the planes from the observation deck.

  • Exhibitions at the airport

For example, art exhibitions.

 

6.   Main section: News & Stories

      The latest news and stories.

      For example, about the terminals.

 

There is another section in the menu.

The section is called: Parking at BER.

      BER is short for:

      Berlin Brandenburg Airport.

      You can find information here on parking at the airport.

      For example:

  • Where the parking spaces are.
  • What parking costs.

      Do you want to reserve a parking space?

      Then click on this section.

 

Symbols

Our website uses various symbols.

We explain here what the symbols mean.

 

Click on this symbol.

This takes you back to the homepage.

 

Click on the arrow.

This takes you from a main section back to the overview.

 

This symbol means:

You can download more information here.

Click on the arrow.

Your computer automatically downloads the information.

 

Do you have any questions?

Want more information?

Then click on the question mark at the bottom right:

Here is:

  • General information

For example, how to get back a lost suitcase.

  • Our contact details

For example, our phone number.

 

Click path

You are not on the homepage?

The left-hand corner below the image indicates

where you are on the website.

 

More information on the homepage

Several sub-sections are shown on the homepage.

 

These are the sub-sections:

1.   Sub-section: Departures and arrivals

      Do you want to know the terminal you are flying from?

      Then enter your flight number.

      The flight number is on your ticket.

 

2.   Sub-section: Waiting times at the security check

      Are you flying from BER Airport?

      Then you have to go through security.

      You may have to wait at the security check.

      You can see here how long you have to wait.

      Security check is located in the terminals.

      There are 3 terminals at our airport:

  • Terminal 1
  • Terminal 2
  • Terminal 5

      Click on the name of your terminal.

 

3.   Sub-section: Weather

      You can find information here about the weather in Berlin.

 

4.   Sub-section: Parking reservation

      You can reserve a parking space here.

      What this means:

      You won't have to look for a parking space at the airport.

      You get a special parking space.

      Enter your details.

      For example:

  • Your departure date.
  • Your return date.

      Click: Show parking spaces.

 

5.   Sub-section: Corona information

      Here is the latest information on the corona virus.

      For example, the rules at the airport.

 

6.   Sub-section: News & Stories

      Here you can see the latest news.

      For example, on the terminals.

 

7.   Sub-section: Orientation

      Here is information about the terminals.

      For example:

  • How you get to the terminals.
  • The services available at the terminals.

      Click: Our terminals

 

8.   Sub-section: How to get to and leave the airport

      You can find information here about how to get to and leave the airport.

      For example:

  • How to get to the airport by car.
  • How to get to the airport by train.
  • How to find a parking space.

      Click: Departure and arrival.

 

9.   Sub-section: Information about the airport

      You can find information here about the airport.

      For example, on security checks.

      Click: Flying.

 

10.   Sub-section: Cafés, shops and services

      Here is information on cafés, shops and services at the airport.

      For example, on restaurants and shops.

      Click: Shops and more.

 

11.   Sub-section: At a glance

      Here is information on assistance available at the airport.

      For example:

  • For people with disabilities
  • For families

      Click: Selected for you.

 

12.   Sub-section: Discover BER

      BER is short for:

      Berlin Brandenburg Airport

      Here is information about:

  • Willy Brandt

Willy Brandt was a famous politician.

This is why the full name of our airport is:

Berlin Brandenburg Willy Brandt Airport.

  • Our observation deck

You get a good view of the planes from the observation deck.

  • Exhibitions at the airport

For example, art exhibitions.

Click: Explore BER.

 

General information

The following information is at the bottom of each page:

  • How to contact us

Here are our contact details.

Do you want to write a review?

For example:

What was good in the airport.

What was not so good in the airport.

Then click: Customer service.

  • Further information

For example, here is further information for:

  • People who live near the airport.

For example, on noise.

  • Journalists

The information here is not in simple language.

  • Discover more

You can download our app here.

An app is a program for your mobile phone.

The app has all the information about the airport.

For example:

  • Information about the terminals
  • Information about the departure times
  • Information about shops at the airport

 

Social media channels

We also have social media channels.

Social media channels are other websites.

People can share information on various topics

on the social media websites.

You can see our social media channels

at the bottom of the web page.

  • Twitter
  • Facebook
  • Instagram

Click on a symbol.

You are then taken to the social media channel.

 

At the bottom of each web page are these topics:

  • Simple language

Click: simple language.

You then get lots of information in simple language.

  • Legal information and data protection

Click: Legal information and data protection.

You can then see the rules for data protection.

The rules are not in simple language.

  • Legal notice

Click: Legal notice.

Then you see:

  • Who owns the website.
  • Who created the website.
  • Sitemap

Sitemap gives an overview of the website.

  • Open cookie settings

A cookie is a small file.

The file contains a variety of information.

For example:

  • The web pages you have looked at.
  • When you looked at the pages.

Your browser creates the file automatically

and stores it on your computer.

You don't want it to do that?

Then click: Open cookie settings.

You can then switch off cookies.