In the event of any queries and complaints regarding the noise protection programme of FBB, or with regard to flight movements and aircraft noise, you can contact us using the contact forms provided. Depending on the contact form in question, you have to provide various data in order for us to be able to process your enquiry or complaint in a meaningful manner. Your form of address, name, valid email address, address, property address and description of the concern will be required in order to be able to send corresponding messages to us. Where applicable, you also have the option to voluntarily enter further data, which are marked accordingly. We require the respective data in order to be able to process and respond to your message. The legal basis of the data processing is Article 6(1)(1)(a) GDPR and is based on your voluntarily granted consent. With regard to any queries and complaints regarding the noise protection programme, the processing of data is based on Article 6(1)(1)(f) GDPR and is in our legitimate interest in order to be able to fully process and document your noise protection application, your noise protection enquiry or corresponding complaints.
Your messages are generally processed within the company and, insofar as necessary, made available to various divisions of the company for processing. Where applicable, the processors of a message must forward your enquiry to third parties for a response or for examination purposes. These may in particular include Deutsche Flugsicherung (German air traffic control), airlines or service providers working within the scope of the noise protection programme for the processing of the respective noise protection claim (e.g. engineering offices for the technical assessment of the claim). Such forwarding to third parties to examine or respond to your enquiry/complaint is based on a legitimate interest on the part of FBB according to Article 6(1)(1)(f) GDPR, insofar as processing is not possible without a corresponding examination and/or preliminary work by third parties.
The personal data collected by us are exclusively processed for the purposes of processing your enquiry or your concern.
Your enquiries will generally be stored for three years after completion of the processing for purposes of comprehensibility and, if applicable, any renewed contact, unless a longer storage deadline is to be applied according to provisions under commercial or tax law. This may, in particular, be the case with regard to procedures for specific noise protection applications. The data will generally be necessary for as long as they are required to prove the fulfilment of claims or compliance with obligations, and insofar as statutory storage provisions according to commercial, tax or civil law, for example, are in place. Accordingly, we will erase personal data with regard to noise protection application documents where, after having been examined, there is no entitlement to noise protection measures, and will do so after 6 years; we will also erase incomplete applications as well as completed processing of applications, and will do so 10 years after such processing has ended, albeit no earlier than 5 years after the date Berlin Brandenburg Airport is commissioned, in order to comply with the various retention provisions, the obligations to provide proof of the planning approval as well as the statute of limitations for the claim.
You can revoke your consent to the processing of your data in order to handle your enquiry in accordance with Article 6(1)(1)(a) GDPR at any time, with effect for the future. You can send us this information informally by using the contact details stated under Point 1 “Data processing controller”, or via email to firstname.lastname@example.org and/or email@example.com.
You also have the right to object to the possibility of the processing and use of your personal data, with effect for the future, insofar as legitimate data processing is carried out according to Article 6(1)(1)(e) or (f) GDPR and this is necessary owing to the existence of a special situation on your part. Please ensure you use the same contact details as described above for this purpose.
When exercising your objection, please provide the reasons as to why we should not process your personal data any further. In the event of your justified objection, we will either discontinue or adjust the data processing and link this to the erasure and/or anonymisation of the data, or present our prevailing and compelling legitimate grounds on the basis of which we will continue the processing. Upon request, we will only process the personal data in a restricted manner in accordance with Article 18 GDPR until the respective retention period has expired and your data are therefore due to be erased permanently.