Digital airport information
Here you will find help if something goes wrong on your journey.
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Help
Questions & answers
back-
Covid-19
Measures and restrictions
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Flight irregularities
Delay or cancellation
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Baggage policy
Hand luggage and baggage
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Problems with baggage
Baggage tracing and damage
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Lost item?
Your contacts for lost items
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Security control
Tips for a laid-back control
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Self-Transfer at the airport
Self-Transfer with VIABER
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Terminal opening hours
Staying at the airport overnight
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Transport connection
Travel with public transport
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Where to park?
Parking near the terminals
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Contact
daily 8am to 8pm
On site, your central contact points are our airport information in our terminals.
You don't know what to do?
Here you will find support if things don't go as planned on your trip.
Self-Transfer with VIABER
Are you changing aircrafts in Berlin and need to change gates? You can change gates independently without stress, with or without baggage. Please note that currently all flights are operated from Terminal 1 until further notice. Terminal 5 remains temporarily closed due to the low passenger numbers as a result of the Corona pandemic. Thus, there is no need to change terminals.
Contact us:
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Airport information via phone (daily 8 a.m. to 8 p.m.) -
Service and info via Twitter -
Criticism and compliments -
Find the right contact
