Digital airport information
Here you will find help if something goes wrong on your journey.
-
Help
Questions & answers
back-
Covid-19
Measures and restrictions
-
Flight irregularities
Delay or cancellation
-
Baggage policy
Hand luggage and baggage
-
Problems with baggage
Baggage tracing and damage
-
Lost item?
Your contacts for lost items
-
Security control
Tips for a laid-back control
-
Self-Transfer at the airport
Self-Transfer with VIABER
-
Terminal opening hours
Staying at the airport overnight
-
Transport connection
Travel with public transport
-
Where to park?
Parking near the terminals
-
-
Contact
We are happy to help
On site, your central contact points are our airport information in our terminals.
You don't know what to do?
Here you will find support if things don't go as planned on your trip.
Self-Transfer with VIABER
Are you changing planes in Berlin and need to change gates? You can change gates on your own without stress, with or without baggage. Please note that all flights are currently being handled from Terminals 1-2 until further notice. Both terminals are in close proximity to each other. Terminal 5 is currently closed.
Contact us:
-
Hotline (daily 8 a.m. to 8 p.m.) -
Service and info via Twitter -
Criticism and compliments -
Find the right contact -
Media enquiries, press releases
