Has your baggage not arrived or
you would like to complain about damage?
Then contact your airline or the airline’s representative. Some airlines also let you report loss online. Please keep all flight documents, notably your boarding card and baggage tag.
You will find the baggage tracing service here:
- T1 at baggage reclaim
- T5 landside in terminal areas L
- T5 landside in terminal area M Departures