Digital airport information
Here you will find important contacts and answers to key questions.
Help
Questions & answers
Flight irregularities
Delay or cancellation
Lost item?
Your contacts for lost items
Security control
Tips for a laid-back control
Transport connection
Travel with public transport
Covid-19
Measures and restrictions
Where to park?
Parking near the terminals
Baggage policy
Hand luggage and baggage
Problems with baggage
Baggage tracing and damage
Self-Transfer at the airport
Self-Transfer with VIABER
Terminal opening hours
Staying at the airport overnight
Smoking at BER
Designated smoking areas
Contact
We are happy to help
You can find us on site at the airport information desks in Terminals 1 & 2.
What can we do for you?
Here you will find important contacts and answers to key questions.
Please check with your airline before your departure for the applicable baggage regulations. Airlines all have different policies for baggage allowance and bulky baggage, which must be checked in at separate counters. Please also note security regulations regarding prohibited items in baggage.
European airports also have special rules on carrying liquids in hand luggage, which you should take into account when preparing your trip. Liquids may only be carried in containers with a maximum capacity of 100 ml. All containers must be stored in a separate transparent and resealable plastic bag with a zipper. This bag may have a maximum capacity of one litre.