Digital airport information
Here you will find help if something goes wrong on your journey.
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Help
Questions & answers
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Covid-19
Measures and restrictions
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Flight irregularities
Delay or cancellation
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Baggage policy
Hand luggage and baggage
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Problems with baggage
Baggage tracing and damage
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Lost item?
Your contacts for lost items
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Security control
Tips for a laid-back control
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Terminal transfer
Transferring at BER
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Terminal opening hours
Staying at the airport overnight
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Transport connection
Travel with public transport
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Where to park?
Parking near the terminals
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Contact
Around the clock
On site, your central contact points are our airport information in our terminals.
You don't know what to do?
Here you will find support if things don't go as planned on your trip.
Please check with your airline before your departure for the applicable baggage regulations. Airlines all have different policies for baggage allowance and bulky baggage, which must be checked in at separate counters. Please also note security regulations regarding prohibited items in baggage.
European airports also have special rules on carrying liquids in hand luggage, which you should take into account when preparing your trip. Liquids may only be carried in containers with a maximum capacity of 100 ml. All containers must be stored in a separate transparent and resealable plastic bag with a zipper. This bag may have a maximum capacity of one litre.
Contact us:
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Airport information via phone (24/7) -
Service and info via Twitter -
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