Digital airport information
Here you will find help if something goes wrong on your journey.
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Help
Questions & answers
back-
Covid-19
Measures and restrictions
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Flight irregularities
Delay or cancellation
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Baggage policy
Hand luggage and baggage
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Problems with baggage
Baggage tracing and damage
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Lost item?
Your contacts for lost items
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Security control
Tips for a laid-back control
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Self-Transfer at the airport
Self-Transfer with VIABER
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Terminal opening hours
Staying at the airport overnight
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Transport connection
Travel with public transport
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Where to park?
Parking near the terminals
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Contact
We are happy to help
On site, your central contact points are our airport information in our terminals.
You don't know what to do?
Here you will find support if things don't go as planned on your trip.
Your contacts for lost property
We regret that you have lost something. Whom you contact depends on where you lost the item.
On the plane
For items lost or left behind on the aircraft or apron bus, please contact your airline or their representing handling agent.
At the airport
The Lost property office at the Service Centre is responsible for items found inside the terminals of BER, for example, at security controls or in the arrivals area. The Lost Property Office is located in Terminal 1 on Level U1.
Passport or identity card lost
If you have lost documents (e.g., passport, identity card, residence permit, driving licence), please contact the Federal and State Police’s Joint Service Point. Documents are promptly sent to the place of residence’s competent authorities. Collection from the Joint Service Point at the Gallery in the Check-in Hall is, therefore, only possible for a short period of time and only for the document holder (not for those given authorisation for collection). In addition, the Federal Police is also responsible for issuing replacement identity cards. Foreign citizens should contact the consulate responsible for them directly.
In bus, train or taxi
If you have lost items during your journey to/from BER or at the airport railway station, please contact the respective transport company. In some cases, you can also submit searches and conduct research online using the respective portals.
Taxis
Taxi drivers are obliged to hand in lost property at the relevant lost property office.
Contact us:
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Hotline (daily 8 a.m. to 8 p.m.) -
Service and info via Twitter -
Criticism and compliments -
Find the right contact -
Media enquiries, press releases
