Digital airport information

Here you will find help if something goes wrong on your journey.

Help

Questions & answers

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Covid-19

Measures and restrictions

Flight irregularities

Delay or cancellation

Baggage policy

Hand luggage and baggage

Problems with baggage

Baggage tracing and damage

Lost item?

Your contacts for lost items

Security control

Tips for a laid-back control

Terminal transfer

Transferring at BER

Terminal opening hours

Staying at the airport overnight

Transport connection

Travel with public transport

Where to park?

Parking near the terminals
Contact

Around the clock

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Airport Information (24/7)

+49 30 609160910

Twitter Service

@berlinairport

Criticism and compliments

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On site, your central contact points are our airport information in our terminals.

You don't know what to do?

Here you will find support if things don't go as planned on your trip.

Lost item

Your contacts for lost items

Items that are lost at the airport, for example, at the security controls or in the arrivals area, can be collected from the Lost Property Office, provided that they are handed in there. The Lost Property Office is located in Terminal 1. If you have lost something in the aircraft or on the apron bus, please contact your airline directly. Deutsche Bahn or S-Bahn Berlin and the BVG is responsible for lost property in the railway stations or on public transport. If you have lost your passport or identity card, please also contact the Lost Property Office or the Federal Police. The Federal Police are also responsible for issuing replacement identity cards. Foreign citizens should contact the consulate responsible for them directly.