Lost something?

Your contacts for lost property

We regret that you have lost something. Whom you contact depends on where you lost the item.

On the plane

For items lost or left behind on the aircraft or apron bus, please contact your airline or their representing handling agent.

Contact airline

Lost items on the plane or apron bus

At the airport

The Lost property office at the Service Centre is responsible for items found inside the terminals of BER, for example, at security controls or in the arrivals area. The Lost Property Office is located in Terminal 1 on Level U1. 

 

Contact us

Items lost at the airport

Passport or identity card lost

If you have lost documents (e.g., passport, identity card, residence permit, driving licence), please contact the Federal and State Police’s Joint Service Point. Documents are promptly sent to the place of residence’s competent authorities. Collection from the Joint Service Point at the Gallery in the Check-in Hall is, therefore, only possible for a short period of time and only for the document holder (not for those given authorisation for collection). In addition, the Federal Police is also responsible for issuing replacement identity cards. Foreign citizens should contact the consulate responsible for them directly.  

Federal Police

in T1, Check-in hall, empore

In bus, train or taxi

If you have lost items during your journey to/from BER or at the airport railway station, please contact the respective transport company. In some cases, you can also submit searches and conduct research online using the respective portals.

Deutsche Bahn

Station T1-2, FEX, long-distance & regional trains

Lines S45 & S9

S-Bahn Berlin (Suburban trains)

Berlin Buses

BVG

Regional Buses

Buses to the surrounding region

Bus line BER1

BEX (Berlin-Steglitz - BER)

Bus line BER2

Bus company Anger (Potsdam - BER)

Taxis

Taxi drivers are obliged to hand in lost property at the relevant lost property office.

Berlin

Potsdam

Schönefeld municipality