Digital airport information

Here you will find important contacts and answers to key questions.

Help

Questions & answers

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Flight irregularities

Delay or cancellation

Lost item?

Your contacts for lost items

Security control

Tips for a laid-back control

Transport connection

Travel with public transport

Covid-19

Measures and restrictions

Where to park?

Parking near the terminals

Baggage policy

Hand luggage and baggage

Problems with baggage

Baggage tracing and damage

Self-Transfer at the airport

Self-Transfer with VIABER

Terminal opening hours

Staying at the airport overnight

Smoking at BER

Designated smoking areas
Contact

We are happy to help

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Airport Information 8am to 8pm

+49 30 609160910

Twitter Service

@berlinairport

Criticism and compliments

We value your opinion

Other contacts (Corporate)

Find the right contact

You can find us on site at the airport information desks in Terminals 1 & 2.

What can we do for you?

Here you will find important contacts and answers to key questions.

Covid-19

Measures and restrictions

at the airport

The airport company takes the current health situation very seriously and is working closely with the responsible authorities at state and federal level to protect passengers, visitors, employees and partners from infection and to prevent the spread of the virus.

Numerous measures in the terminals as well as at security checkpoints and boarding areas ensure that passengers the airport can board their flights safely despite corona conditions. Distance markings on the floor at the check-in areas, security checkpoints and baggage claim areas help passengers to comply with the applicable distancing rules. Plexiglas partitions are being installed at check-in and boarding counters as well as at security checkpoints and passport control. Travellers also find contactless hand sanitiser dispensers in all terminal areas. Passengers will find wipe dispensers at self-check-in counters to disinfect displays and handles themselves. In addition, travellers receive up-to-date information on distancing and hygiene rules via the monitors and announcements in the terminal. For the transport to and from the airplane, enough buses are provided, so that each bus is only about half occupied. Travellers are asked not to all board the first available bus to ensure that the maximum capacity is maintained.

Please note that some processes at the airport take considerably longer under the new distancing and hygiene rules. The airport company recommends that all passengers arrive at the respective terminal 2.5 hours prior to departure and proceed to the security check immediately after check-in.