Digital airport information
Here you will find help if something goes wrong on your journey.
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Help
Questions & answers
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Covid-19
Measures and restrictions
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Flight irregularities
Delay or cancellation
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Baggage policy
Hand luggage and baggage
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Problems with baggage
Baggage tracing and damage
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Lost item?
Your contacts for lost items
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Security control
Tips for a laid-back control
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Self-Transfer at the airport
Self-Transfer with VIABER
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Terminal opening hours
Staying at the airport overnight
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Transport connection
Travel with public transport
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Where to park?
Parking near the terminals
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Contact
Around the clock
On site, your central contact points are our airport information in our terminals.
You don't know what to do?
Here you will find support if things don't go as planned on your trip.
Numerous measures in the terminals as well as at security checkpoints and boarding areas ensure that passengers the airport can board their flights safely despite corona conditions. Distance markings on the floor at the check-in areas, security checkpoints and baggage claim areas help passengers to comply with the applicable distancing rules. Plexiglas partitions are being installed at check-in and boarding counters as well as at security checkpoints and passport control. Travellers also find contactless hand sanitiser dispensers in all terminal areas. Passengers will find wipe dispensers at self-check-in counters to disinfect displays and handles themselves. In addition, travellers receive up-to-date information on distancing and hygiene rules via the monitors and announcements in the terminal. For the transport to and from the airplane, enough buses are provided, so that each bus is only about half occupied. Travellers are asked not to all board the first available bus to ensure that the maximum capacity is maintained.
Please note that some processes at the airport take considerably longer under the new distancing and hygiene rules. Please be at the airport at least two hours before departure.
Corona tests at BER
Passengers and visitors can be tested for the Covid 19 virus with PCR tests and rapid antigen tests in Terminal 1 at BER.
Contact us:
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Airport information via phone (24/7) -
Service and info via Twitter -
Criticism and compliments
