Digital airport information

Here you will find help if something goes wrong on your journey.

On site, your central contact points are our airport information in our terminals.

You don't know what to do?

Here you will find support if things don't go as planned on your trip.

Covid-19

Measures and restrictions

at the airport

The airport company takes the current health situation very seriously and is working closely with the responsible authorities at state and federal level to protect passengers, visitors, employees and partners from infection and to prevent the spread of the virus.

Please keep a sufficient distance to others in the check-in areas, at security controls and in baggage claim areas and use the contactless dispensers and cloth dispensers to disinfect your hands. For transport to and from the aircraft, enough buses are provided so that only half of every bus is occupied. Passengers are requested not to all board the first available bus to ensure that the maximum capacity is maintained.

Please note that some processes at the airport take considerably longer under the new distancing and hygiene rules. Please be at the airport at least two hours before departure.

Passagierin mit Maske
Passagierin mit Maske

Flying safely under corona conditions

What to consider when flying under corona conditions.

More information

Contact us:

Further links for:

© 2020 Flughafen Berlin Brandenburg GmbH