Digital airport information
Digital airport information

Digital airport information

Here you will find help if something goes wrong on your journey.


Questions and answers


Measures and restrictions at the airport

Flight issues

Help in the event of a delay or cancellation

Baggage policy

Hand luggage and baggage

Baggage issues

Has your baggage not arrived or you would like to complain about damage?

Lost item?

Your contacts for lost items

Security control

Tips for a laid-back control

Terminal transfer

Transferring at BER

Opening hours

Staying at the airport overnight

Transport connection

Fast and convenient public transport to the city

Where to park?

Parking spaces and car parks near the terminal


Around the clock

Airport Information
+49 30 609160910

Twitter Service

Critisism and compliments
We value your opinion

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Maintenance work: Due to maintenance work on the system, the BER website is currently only accessible to a limited extent. If you are unable to access the website, please use the Berlin Airport App or our social media channels as an alternative. You are also welcome to contact our call centre at +4930609160910. We ask for your understanding. 

BER Terminal