The information published on this page reflects the status upon the date of publication or update.
Digital airport information
Here you will find important contacts and answers to key questions.
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Help
Questions & answers
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Flight irregularities
Delay or cancellation
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Lost item?
Your contacts for lost items
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Security control
Tips for a laid-back control
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Transport connection
Travel with public transport
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Where to park?
Parking near the terminals
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Baggage policy
Hand luggage and baggage
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Problems with baggage
Baggage tracing and damage
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Self-Transfer at the airport
Self-Transfer with VIABER
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Terminal opening hours
Staying at the airport overnight
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Smoking at BER
Designated smoking areas
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Contact
We are happy to help
You can find us on site at the airport information desks in Terminals 1 & 2.
What can we do for you?
Here you will find important contacts and answers to key questions.
Please be on time to visit the Visitors' Terrace: By purchasing your ticket, you are booking a fixed time slot for a maximum one-hour visit. The terrace must be vacated at the end of the booked time slot.
Please note that in Terminal 1 the existing hygiene and distance rules of the state of Brandenburg apply, as well as the obligation to wear a medical mouth-nose protection.
Further information and answers to the most frequently asked questions about the Visitors' Terrace can be found here: Visitors' Terrace.
Contact us:
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Hotline (daily 8 a.m. to 8 p.m.) -
Service and info via Twitter -
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Media enquiries, press releases
