Service-Hinweise für Urlauber
Service-Hinweise für Urlauber

Service tips

Published: 23 June 2021, 03:00 PM

Service tips for summer holidaymakers

The summer holidays in Berlin and Brandenburg begin this week. This will mean a noticeable increase in passenger numbers at Berlin Brandenburg Airport. More and more people are now fulfilling their holiday dreams outside Germany. With the start of the summer holidays, between 30,000 and 40,000 passengers are regularly expected every day. On the classic holiday travel days Friday and Sunday, passenger volumes even increase to up to 50,000 passengers a day. In July and August, around 70 airlines will fly to over 160 destinations in 50 countries.

Catering and retail offering

Gastronomie- und Einkaufsangebot

 

With the increase in air traffic at BER Airport, the range of restaurants and shops will grow. In the market square as well as in the food court, significantly more restaurants and shops are open again for passengers. Additional gastronomic offerings are available in the main pier as well as in the transition to the North and South Pier. 

The seating facilities in the food court can be used again, subject to compliance with the current hygiene regulations in the terminal. The opening hours are still partially restricted, i.e., they are aligned with the flight times. With the further increase in flight operations over the course of the summer, more offers will follow.

The most important travel advice for passengers

For many passengers, this is their first summer of travel to, from and via BER. In order to make this as uncomplicated and pleasant as possible, the airport company is taking numerous measures at the security checkpoints and during boarding to ensure that passengers at BER can board their flight safely, even under coronavirus-related restrictions, and that the applicable distance and hygiene regulations can be observed. 

AHA

 

 

We ask all passengers to prepare for their flight as best as possible, to bring enough time (be there at least two hours before departure) and all passengers and guests in the airport to observe the distance and hygiene rules.

Before arriving at the airport

  • Find out about any travel restrictions and entry requirements in the destination country in good time. (Due to the ongoing global infection rate, there may be changes in the destination countries and thus in the flight schedule of the respective airlines.)
  • Check flight status with the airline
  • Check travel documents
  • If necessary, carry out required coronavirus test in the specified time frame
  • Pack appropriately – only one piece of hand luggage per passenger 

At the airport

  • Be at the airport at least two hours before your scheduled departure.
  • Keep your distance from other travellers
  • Wear a surgical mouth and nose covering throughout the terminal (also in the catering and retail areas)
  • Go through security immediately after check-in and baggage check-in.
  • People picking up passengers are waiting in front of the terminal.

Flying safely under coronavirus-related restrictions

measures at the airport

  • Plexiglas separators at check-in and boarding counters, as well as at security and passport controls
  • Social distancing markings on the floor
  • Touch-free dispensers for hand disinfection as well as wipe dispensers in the self-check-in counter areas
  • Announcements and information on the AHA rules on the monitors
  • Sufficient buses for transport to and from the aircraft so that each bus is only about half full. Travellers are asked not to all board the first bus waiting to ensure maximum capacity is maintained.

Additional information:

Contact and online services

The staff of the passenger information centre can help at any time on site and by telephone at local rates on +49 30 6091 6091 0. Passengers can also obtain service information and further travel information at www.twitter.com/berlinairport and at www.berlin-airport.de