At BER, passengers can now take advantage of self-service check-in by printing out their baggage label and checking in their baggage themselves at the baggage belt. A total of 67 check-in machines and 52 baggage drop machines have now been installed in Terminal 1 and they are gradually being put into operation by the airlines. Around half of the machines in T1 are currently in use. Several airlines such as easyJet, the Lufthansa Group, Eurowings and airbaltic are already offering their passengers this service either in whole or in part, and other airlines will follow. Self-service check-in not only supports airport hygiene measures, long-term it will also accelerate check-in and baggage drop-off.
Checking pandemic-related travel documents currently poses the greatest challenge to self-service check-in, as these differ from destination to destination and the documents required are subject to change at short notice at any time. That is why self-service check-in is still supervised today by staff from the airlines and their partners in order to check the necessary corona-related travel documents. For example, easyJet has agents standing by to check whether the necessary vaccination or test certificates are on hand before self-service check-in. Passengers are therefore asked to have their vaccination or test certificates ready when checking in their luggage, in addition to their travel documents.
Schritt 1: Self-Service Check-in
Self-service check-in and baggage drop-off consist of two steps: The first step consists of the self-service kiosk, which is used to check in, drop off baggage and print the baggage labels. Passengers place their baggage on the scales and then scan the QR code on their printed or mobile boarding pass. The self-service kiosk checks the weight of the baggage against the booking information and prints out a self-adhesive baggage label. This can easily be attached by the passenger to the handle of the baggage item by pressing together the adhesive surfaces on the back. The best position is on the long side of the baggage item.
Step 2: Automated Baggage Drop-off
In the second step, the passengers bring their baggage to the baggage check-in and place their baggage items on the belt. Baggage label and weight are checked fully automatically before the baggage item is removed via the baggage conveyor system. After successfully checking in their baggage, passengers receive a baggage receipt. The baggage has now been checked in and the passengers can proceed directly to the security check point.
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