Digital airport information
Here you will find help if something goes wrong on your journey.
Help
Questions & answers
Covid-19
Measures and restrictions
Flight irregularities
Delay or cancellation
Baggage policy
Hand luggage and baggage
Problems with baggage
Baggage tracing and damage
Lost item?
Your contacts for lost items
Security control
Tips for a laid-back control
Self-Transfer at the airport
Self-Transfer with VIABER
Terminal opening hours
Staying at the airport overnight
Transport connection
Travel with public transport
Where to park?
Parking near the terminals
Contact
We are happy to help
On site, your central contact points are our airport information in our terminals.
You don't know what to do?
Here you will find support if things don't go as planned on your trip.
If you book your parking space at least 24 hours in advance, you will not only save money but also park close to Terminal 1. In cooperation with our parking management company APCOA, the airport company is offering an exclusive summer special. Parking is inexpensive, secure and covered in the P7 and P8 multi-storey car parks. From here, it is only a few steps across Willy-Brandt-Platz to Terminal 1 and the check-in hall.
Here's how it works:
Booking information: