Digital airport information
Here you will find help if something goes wrong on your journey.
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Help
Questions & answers
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Covid-19
Measures and restrictions
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Flight irregularities
Delay or cancellation
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Baggage policy
Hand luggage and baggage
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Problems with baggage
Baggage tracing and damage
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Lost item?
Your contacts for lost items
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Security control
Tips for a laid-back control
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Self-Transfer at the airport
Self-Transfer with VIABER
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Terminal opening hours
Staying at the airport overnight
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Transport connection
Travel with public transport
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Where to park?
Parking near the terminals
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Contact
Around the clock
On site, your central contact points are our airport information in our terminals.
You don't know what to do?
Here you will find support if things don't go as planned on your trip.
If you book your parking space at least 24 hours in advance, you will not only save money but also park close to Terminal 1. In cooperation with our parking management company APCOA, the airport company is offering an exclusive summer special. Parking is inexpensive, secure and covered in the P7 and P8 multi-storey car parks. From here, it is only a few steps across Willy-Brandt-Platz to Terminal 1 and the check-in hall.
Here's how it works:
- Open booking screen
- Enter booking period (min. 8 days // max. 22 days)
- Select summer special P7-8 (promo code does not need to be entered)
- Complete booking
Booking information:
- Advance booking deadline up to 24 hours before entry
- Promotional period of the trip from now until 31.08.2021
- Maximum length of stay 22 days
- Free rebooking possible within the product period
- Limited contingent
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Airport information via phone (24/7) -
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