The information published on this page reflects the status upon the date of publication or update.
Digital airport information
Here you will find important contacts and answers to key questions.
Help
Questions & answers
Flight irregularities
Delay or cancellation
Lost item?
Your contacts for lost items
Security control
Tips for a laid-back control
Transport connection
Travel with public transport
Covid-19
Measures and restrictions
Where to park?
Parking near the terminals
Baggage policy
Hand luggage and baggage
Problems with baggage
Baggage tracing and damage
Self-Transfer at the airport
Self-Transfer with VIABER
Terminal opening hours
Staying at the airport overnight
Smoking at BER
Designated smoking areas
Contact
We are happy to help
You can find us on site at the airport information desks in Terminals 1 & 2.
What can we do for you?
Here you will find important contacts and answers to key questions.
If you book your parking space at least 24 hours in advance, you will not only save money but also park close to Terminal 1. In cooperation with our parking management company APCOA, the airport company is offering an exclusive summer special. Parking is inexpensive, secure and covered in the P7 and P8 multi-storey car parks. From here, it is only a few steps across Willy-Brandt-Platz to Terminal 1 and the check-in hall.
Here's how it works:
Booking information: