The information published on this page reflects the status upon the date of publication or update.
Digital airport information
Here you will find important contacts and answers to key questions.
-
Help
Questions & answers
back-
Flight irregularities
Delay or cancellation
-
Lost item?
Your contacts for lost items
-
Security control
Tips for a laid-back control
-
Transport connection
Travel with public transport
-
Where to park?
Parking near the terminals
-
Baggage policy
Hand luggage and baggage
-
Problems with baggage
Baggage tracing and damage
-
Self-Transfer at the airport
Self-Transfer with VIABER
-
Terminal opening hours
Staying at the airport overnight
-
Smoking at BER
Designated smoking areas
-
-
Contact
We are happy to help
You can find us on site at the airport information desks in Terminals 1 & 2.
What can we do for you?
Here you will find important contacts and answers to key questions.
No ticket is required for access, and this will be arranged on site in compliance with the applicable capacity limits.
All already booked online tickets for November are therefore no longer valid, which means that access cannot be guaranteed in the booked time slot, but will be subject to availability on site.
Due to the currently valid safety measures for keeping the distance rules, longer waiting times may occur.
All information and answers to the most frequently asked questions about the observation deck can be found here: Observation deck
Contact us:
-
Hotline (daily 8 a.m. to 8 p.m.) -
Service and info via Twitter -
Criticism and compliments -
Find the right contact -
Media enquiries, press releases
