Digital airport information
Here you will find help if something goes wrong on your journey.
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Help
Questions & answers
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Covid-19
Measures and restrictions
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Flight irregularities
Delay or cancellation
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Baggage policy
Hand luggage and baggage
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Problems with baggage
Baggage tracing and damage
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Lost item?
Your contacts for lost items
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Security control
Tips for a laid-back control
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Terminal transfer
Transferring at BER
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Terminal opening hours
Staying at the airport overnight
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Transport connection
Travel with public transport
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Where to park?
Parking near the terminals
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Contact
Around the clock
On site, your central contact points are our airport information in our terminals.
You don't know what to do?
Here you will find support if things don't go as planned on your trip.
No ticket is required for access, and this will be arranged on site in compliance with the applicable capacity limits.
All already booked online tickets for November are therefore no longer valid, which means that access cannot be guaranteed in the booked time slot, but will be subject to availability on site.
Due to the currently valid safety measures for keeping the distance rules, longer waiting times may occur.
All information and answers to the most frequently asked questions about the observation deck can be found here: Observation deck
Contact us:
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Airport information via phone (24/7) -
Service and info via Twitter -
Criticism and compliments
