Start of trial run with
volunteer testers

Published: 07 July 2020, 04:30 PM

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Airport testers

at BER Airport

Volunteer testers have been included in the BER trial run since 7 July. Around 9,000 volunteers will be putting Berlin Brandenburg Airport to the test on a total of 28 days, always Tuesdays and Thursdays, until mid-October.

The routine for registered airport testers starts at 9:30 am with the registration. Masks that cover the mouth and nose are also issued here to ensure that the hygiene regulations in place because of the corona pandemic can be adhered to. Testers then receive a script containing the day’s tasks. Testers also receive food and a personal briefing. They then take the suitcases needed from the baggage claim belt in accordance with their assigned tasks.

First the extras register for their test day at BER

The extras receive a short introduction to their tasks during trial operation

The extras at check-in

The "departure" is a "departure" by bus during the test run

On deregistration, the extras hand in their completed feedback forms

The test run begins at 11:30 am and the testers slip into passenger role assigned to them. Check-in, security check, boarding – everything as normal so far. Unfortunately, the “real” flights to Lake Constance or Majorca are then cancelled and instead, passengers are given a short tour of BER by bus before being taken back to arrivals. This is where the second cycle starts. The trial run day ends at around 3:30 pm and testers can use the forms provided to give feedback on how they found their way around or if they have discovered potential for improvement.

We show you some impressions of the start of the trial operation at BER in our video "Backstage Berlin Airport: Trial operation with extras":

To the video on Vimeo