Information at the airport
Information at the airport

Contact

Do you have any questions or require any help?

Information panel in Terminal T1

Airport information

The airport information counters are the central points of contact for all types of questions.

You can find the Airport information in every terminal:

  • Terminal 1: Level E0 (public area)
  • Terminal 1: Level E1 (public and security area)
  • Terminal 1: Level E2 (security area)
  • Terminal 2: Level E0 (public area)
  • Terminal 5: Level E0 (public area)
Information panel in Terminal T1

Airport information

The airport information counters are the central points of contact for all types of questions.

You can find the Airport information in every terminal:

At terminal 1:

At terminal 5:

Your contact persons

At terminal 1

Other customs office

Check-in isle 7, counter 721-722

Your contact persons

At terminal 5

At a glance

Who is responsible for what

Our partner company AAS Aviation & Airport Services GmbH assists wheelchair users, injured people, the elderly, lone adults travelling with children below two years of age as well as deaf, blind, and mentally handicapped people. This enables us to offer these people a flight that is as uncomplicated as possible.

You can find out more on the page for accessible travel.

The German Federal Police is responsible for border protection and aviation security at the airport. It is responsible for passport control, passenger and hand baggage screening as well as hold baggage screening.

The police can be found on Level E2 in Terminal 1 in a service point shared by the Federal Police, state police and customs, as well as on Level E2 in Terminal 5 (area L) in a service point shared between the federal and state police.

Further information on the duties of the Federal Police can be found on their website.

The Brandenburg state police is responsible for security in all public areas as well as the areas around the airport.

The state police can be found on Level E2 in Terminal 1 in a service point shared by the Federal Police, state police and customs, as well as on Level E2 in Terminal 5 (area L) in a service point shared between the federal and state police.

Further information on the duties of the state police can be found on their website.

Customs administration monitors cross-border transportation of goods and levies customs duties or tax payments. Upon arrival, all goods that are subject to registration must be registered with Customs.

You can find the Customs team on Level E2 (public area) in Terminal 1 next to the service point for VAT rebates.

If you would like to inform yourself in advance about various customs regulations regarding your baggage, you can check at the customs check.

You can hand in items that were found or pick up lost items from here, provided they were handed in at the airport.

 

  • Terminal 1: Level U1 (public area)
  • Terminal 5: Terminal area M arrivals.

Tips for trips through Berlin and Brandenburg can be obtained from the Berlin-Brandenburg tourist information office.

  • Terminal 1: Level E0 (public area)
  • Terminal 2 (public area)
  • Terminal 5: Area K, Level E0 (public area) and area M arrivals (public area)
More

Criticism and compliments

Your opinion

To optimize our service at BER, we look forward to your experiences, suggestions for improvement and your praise.

This might be also

interesting for you

Airlines at BER

From which terminal does your flight leave?

Baggage

Information about your travel baggage

Controls

Which controls are to be expected at the airport?