Your contact persons
At terminal 1
Your contact persons
At terminal 5
At a glance
Who is responsible for what
Our partner company AAS Aviation & Airport Services GmbH assists wheelchair users, injured people, the elderly, lone adults travelling with children below two years of age as well as deaf, blind, and mentally handicapped people. This enables us to offer these people a flight that is as uncomplicated as possible.
You can find out more on the page for accessible travel.
The German Federal Police is responsible for border protection and aviation security at the airport. It is responsible for passport control, passenger and hand baggage screening as well as hold baggage screening.
The police can be found on Level E2 in Terminal 1 in a service point shared by the Federal Police, state police and customs.
Further information on the duties of the Federal Police can be found on their website.
The Brandenburg state police is responsible for security in all public areas as well as the areas around the airport.
The state police can be found on Level E2 in Terminal 1 in a service point shared by the Federal Police, state police and customs.
Further information on the duties of the state police can be found on their website.
Customs administration monitors cross-border transportation of goods and levies customs duties or tax payments. Upon arrival, all goods that are subject to registration must be registered with Customs.
You can find the Customs team on Level E2 (public area) in Terminal 1 next to the service point for VAT rebates.
If you would like to inform yourself in advance about various customs regulations regarding your baggage, you can check at the customs check.
You can hand in items that were found or pick up lost items from here, provided they were handed in at the airport.
- Terminal 1: Level U1 (public area)
Tips for trips through Berlin and Brandenburg can be obtained from the Berlin-Brandenburg tourist information office.
- Terminal 1: Level E0 (public area)
Criticism and compliments
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Digital airport information
Here you will find help if something goes wrong on your journey.
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Help
Questions & answers
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Covid-19
Measures and restrictions
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Flight irregularities
Delay or cancellation
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Baggage policy
Hand luggage and baggage
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Problems with baggage
Baggage tracing and damage
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Lost item?
Your contacts for lost items
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Security control
Tips for a laid-back control
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Self-Transfer at the airport
Self-Transfer with VIABER
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Terminal opening hours
Staying at the airport overnight
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Transport connection
Travel with public transport
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Where to park?
Parking near the terminals
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Contact
Around the clock
On site, your central contact points are our airport information in our terminals.
You don't know what to do?
Here you will find support if things don't go as planned on your trip.