Contact

Our partner company AAS Aviation & Airport Services GmbH assists wheelchair users, injured people, the elderly, lone adults travelling with children below two years of age as well as deaf, blind, and mentally handicapped people. This enables us to offer these people a flight that is as uncomplicated as possible.

You can find out more on the page for accessible travel.

The German Federal Police is responsible for border protection and aviation security at the airport. It is responsible for passport control, passenger and hand baggage screening as well as hold baggage screening.

The police can be found on Level E2 in Terminal 1 in a service point shared by the Federal Police, state police and customs, as well as on Level E2 in Terminal 5 (area L) in a service point shared between the federal and state police.

Further information on the duties of the Federal Police can be found on their website.

The Brandenburg state police is responsible for security in all public areas as well as the areas around the airport.

The state police can be found on Level E2 in Terminal 1 in a service point shared by the Federal Police, state police and customs, as well as on Level E2 in Terminal 5 (area L) in a service point shared between the federal and state police.

Further information on the duties of the state police can be found on their website.

Customs administration monitors cross-border transportation of goods and levies customs duties or tax payments. Upon arrival, all goods that are subject to registration must be registered with Customs.

You can find the Customs team on Level E2 (public area) in Terminal 1 next to the service point for VAT rebates.

If you would like to inform yourself in advance about various customs regulations regarding your baggage, you can check at the customs check.

You can hand in items that were found or pick up lost items from here, provided they were handed in at the airport.

• Terminal 1: Level U1 (public area)

Tips for trips through Berlin and Brandenburg can be obtained from the Berlin-Brandenburg tourist information office.

• Terminal 1: Level E0 (public area)
• Terminal 2 (public area)
• Terminal 5: Area K, Level E0 (public area) and area M arrivals (public area)